A-line Staffing Solutions is working with a Fortune 100 company whom are in need of several Entry Level Benefits Customer Care Associates to become a part of their team!
- Pay is $15 - $15.50 per hour | Health Benefits after 90 days
- English and Spanish bilingual candidates preferred
- Location: Pittsburgh, PA
- Shift is Monday to Friday; 40 hours per week. NO WEEKENDS
- This is Temp with Potential to go Permanent
- Contact Cinthia Diaz at CDiaz@ alinestaffing. com for immediate assistance. (remove spaces)
Summary: as a Benefit Customer Service Representative you will have the rewarding opportunity to help our client members through the enrollment process, and when making updates to their health care and/or pension plans. You will spend your day either on the phone, or providing assistance through webchat conversations and email.
• Quickly build rapport and respond to customers in a compassionate manner by identifying and exceeding expectations by responding in a respectful, accurate, timely manner, consistently meeting commitments via phone, email and instant message
• Ability to customize customer service approach to meet all types of member communication styles and personalities while maintaining professionalism, and diplomacy during difficult calls
• Handle confidential information with sensitivity and discretion in accordance with HIPAA and Data Privacy laws and company data security requirements
• Skillfully translate health and welfare and pension terms, complex plan information and processes into simple explanations and instructions that customers can understand and act upon.
• Read and understand client’s plan documents and online knowledgebase tools while collecting relevant information to determine immediate requests/questions and also to anticipate the future needs of the member
• Demonstrate knowledge, understanding and compliance with company and client procedures and guidelines providing appropriate and accurate information
• Maintain and document complete and accurate call and case notes in a professional manner
- 1+ years of call center experience
- HS Diploma
Contact Cinthia Diaz at CDiaz@ alinestaffing. com for immediate assistance. (remove spaces)