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Customer Support Representative

A-Line Staffing Solutions Austin, TX
  • Expired: 5 days ago. Applications are no longer accepted.

A-Line Staffing is currently seeking a Customer Support Representative for a Fortune 500 Healthcare company in Austin, TX.

Pay: $16.00

Hours: Monday through Friday 8:00am to 4:30pm

Job Summary:

  • Determines purpose of call by actively listening and interacting with callers.
  • Assesses client’s needs; researches and articulately communicates information regarding pertinent Plan Sponsor services and resources.
  • Recognizes crisis situations and evaluates for needed action to minimize risk and transfer appropriately for clinical assistance.
  • Performs appropriate research in internal databases and online to identify potential providers and resources.
  • Enters member information into the appropriate EAP system to initiate the member record and documents comments and information thoroughly and professionally.
  • Actively works with other departments to meet member requests and needs.
  • Assists team members with necessary activities to effectively respond to member inquiries about and requests for services.
  • Communicates effectively with all internal stakeholders.
  • Utilizes relevant EAP databases to research and identify validated, appropriate member resources.
  • Makes outbound calls as appropriate to identify and assist with securing member resources and/or services.
  • Provides miscellaneous support functions including administrative support, follow-up calls, and other duties as assigned.

Experience Required:

  • 1-2 years experience in a call center environment preferred or BH experience.
  • Experience preferred in a social, psychological or human service field providing client support
  • High School Diploma or equivalent

A-Line Staffing Solutions


Austin, TX