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Customer Service Representative

A-Line Staffing Solutions
Pleasanton, CA
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

Major Pharmaceutical Company seeks a Customer Service Representatives, based in the Pleasanton, CA 94588 area!!!
Apply now to this job posting with Silvana at A-Line!!

Position Overview:

  • Provides world class service to our physicians, nurses, administrative personnel, and field sales representatives regarding questions related to the company’s aesthetic websites.
  • Receive calls including, but not limited to minor troubleshooting, site navigation, and account migration to the company’s brand portal and eCommerce sites. The company’s aesthetic portal provides single sign-on access to our brand loyalty programs, ongoing education, as well as our online ordering/bill pay site.
  • Responsible to provision doctors and their staff to be able to use company software in whatever capacity they choose.
  • Representatives assist our field reps with onboarding and registration to our eCommerce platform. This platform serves as the engine in which the company allows physician’s patients to order product through a physician’s website, supported by the company.
  • Provide ongoing help for any eCommerce-related question or issue that may arise for our physician’s and their staff.
  • Representatives act as the liaison between the customer and our IT teams.
  • Representative must possess the ability to proactively highlight the benefits of each program and optimize the benefits available to the customer regarding all applicable sites.


Main Areas of Responsibilities:
• Responsible to provision doctors and their staff to be able to use company software.
• Representatives assist our field reps with onboarding and registration to our eCommerce platform.
• Provide ongoing help for any eCommerce-related question or issues that may arise for our physician’s and their staff
• Representatives act as the liaison between the customer and our IT teams.
• Representatives must possess the ability to proactively highlight the benefits of each program and optimize the benefits available to the customer regarding all applicable sites.

Requirements:
(The following listed requirements need to be met at a minimum level to be considered for the job)
• Demonstrate the ability and skill to meet and maintain all goals
• Experience working with Microsoft Office Suite
• Attention to detail
• Adapt to changing processes
• Multi-tasking/organizational skills

Preferred Skills/Qualification:
(The below skills are attributes that may not be mandatory, but are definitely desired in the ideal candidate)
• SAP
• Medical Device or Pharmaceutical Strongly preferred
• Associates/Bachelor’s Degree
Education
• High School diploma

A-Line Staffing Solutions

Address

Pleasanton, CA
USA

Industry

Business

Website

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