Answer incoming calls related to Clinic visits, patient billing statements, issues related to possible customer reimbursements, resolving patient payment concerns related to Clinic claims, and other general inquiries
Provide concise medical and prescription information in accordance with HIPAA compliance requirements, including but not limited to recent visits, follow up inquiries, and medical records
Work with other areas within the Clinic to obtain the necessary information to resolve patient concerns, insurance billing issues, and all service related inquires while ensuring the utmost level of customer satisfaction
Training schedule Monday–Friday training hours 9-5:30
Work schedule after training will be 1PM-9:30 PM during the week and noon – 8:30PM on the weekend day. Weekend shifts as assigned, typically 1 weekend shift per alternating weeks
Customer service/Call center experience in a healthcare setting is needed!
Contact Joan at 1-877-782-3334 for more information!