Handle inbound/outbound calls from participants and/or prescribers when needed to start and process order requests.
Research issues sent by Customer Care, Account Managers, internal customers and Quality Assurance relative to the customer service experience.
Notifying requestor of decisions, changes, or other relevant information pertaining to request/inquiry.
Call to offer a direct sale of medications to participants and posting payments to the proper account.
Perform required transactions to complete mail order prescriptions.
Ability to work under strict turn-around-times
Other duties will apply
Monday - Friday 9:00am to 5:30pm (Training Mon-Fri 8am to 4:30pm for 4 weeks)
High School diploma or GED
Minimum of 1 year in a customer service or call center environment (call center type environments preferred
Contact Joan at 1-877-782-3334 for more information!