A-Line Staffing is looking for 9 Call Center Representatives for work in Wilkes-Barre, PA. These Call Center Representatives will work 9:00AM-5:30PM, Monday-Friday, with one Saturday shift per month. These Call Center Representatives will be compensated at $12-12.50/Hour. I have listed a detailed Job Description for these Call Center Representative positions below for you to review. If you have any questions, or are interested in these positions, please contact Brandon Wood by email at email@example.com. Thank you!
Call Center Representative Job Description:
Responds to requests received in the Participant Services Area from Participants, Account Managers, internal customers, Clients and Quality Assurance relative to customer service experiences and concerns within the Pharmacy. Assembles comprehensive detail of events, identifies gaps in service and processes. Partners with other business units to facilitate timely response to investigation request and provide gap analysis. Follows through on standard operating procedures, problem solving and troubleshooting with minimal guidance.