Call Center Rep - Remote - MUST be in CST Time - Bachelors Required

We are looking for a Call Center Rep in the Dallas, TX Area.

This is a great opportunity to grow with a large company in the healthcare field with only customer service skills. They are looking for dedicated workers to be a part of their team.

REMOTE POSITION: MUST be in the CST Area.

Schedule: M - F: 8 - 5 CST

Pay: $20.00

Requirements:

• 2 Years of Call Center Experience.
• Good Job History - No short term positions.
• Great customer service skills.
• MUST have Bachelors Degree. (Cannot be accepted it you do not have it)
• Bilingual in English and Spanish is a PLUS!

Description:

• Conduct designed outbound multi-touch member retention and engagement campaigns for a designated book of business.
• Be the advocate for our members by taking ownership, acting with empathy, and helping our members resolve their situation the first time.
• Provide our members with a personalized and rewarding experience by helping our members to feel valued, empowered and understood.
• Leverage resources and technology to optimize the member experience. Demonstrate ability to real-time problem-solve and navigate multiple computer applications while interacting with the member over the phone or while on video conference.
• Ensuring that the detailed call information is captured in Customer Relationship Management system (CRM) and appropriate dispositioning.
• Meet/Exceed basic call center metrics and expectations consistently (quality, adherence, campaign outcomes, attendance, etc.)
• Work effectively within a team and across the organization, to further the goals of the business.
• Building skills through team meetings, 1x1 coaching, call calibrations, peer coaching’s etc.
• Work in a professional, fast-paced environment that requires attention to detail, accuracy, multi-tasking, and clear concise communication.
• Contacting prospective new members through outbound and inbound calls to establish a lead generation pipeline for licensed agents utilizing scripting to assess customer needs for products and services using insightful, probing questions and demonstrating superior listening skills

​If you are interested, please contact Chin Yang at A-Line Staffing | 586-323-4194 | cyang@alinestaffing.com | Thank you!