We are looking for a Call Center Representative in Johnston, RI.
This is a Contract Role starting in May 2020 until September 2020.
Mon - Fri: 40 Hours - 8 hour shifts between 8 AM - 9 PM | Sat: 8:30 AM - 5 PM - MUST be Flexible to work any shift.
Call Center Requirements:
MUST have 1+ Years of Call Center, Sales, or Customer Service experience.
MUST not need any time off during assignment.
MUST be able to handle a busy work environment.
MUST have a good knowledge of Computers and Microsoft Suite: Office, Word, Excel, Outlook.
MUST be willing to answer a Screening Form with Recruiter.
Call Center Description:
This department handles incoming calls in regards to Education finance loans, this contract will be through September 1, 2020. The contractor will be responsible to take incoming calls on application status, technical calls in regards to the application itself, and electronic signatures. The contractor will also be responsible for promoting and proceeding with over the phone applications. This position will require someone who can problem solve, troubleshoot, and proactively assist customers. Selected contractors will be responsible for providing a differentiated experience on a variety of incoming calls related to education financing for college-bound students and graduates looking to refinance their education debt as well as personal loans for debt consolidation. These detail oriented salespersons will be required to exceed sales goals, multitask and prioritize their daily workload while staying on the lookout for new business.
Handle sales calls from prospects and customers who have a need for any of the Consumer Lending Products. Incumbent will assess customer needs through the established Sales framework to identify, advise and recommend solutions for our customers and prospects. Ensure follow up and follow through with both Internal and external customers is occurring to include pipeline management. Serve as the key contact for the borrower throughout the application process. Meet and exceed established volume goals.
Identify cross-sell opportunities on all interactions and deepen customer relationships.
Familiarize themselves on new and existing products, services and procedures. Must be fully knowledgeable on all of the required disclosures and regulatory requirements that pertain to the products we offer.
If you are interested, please contact Chin Yang at A-Line Staffing.