NOW HIRING EXPERIENCED CALL CENTER CUSTOMER SERVICE REPRESENTATIVES FOR A CONSUMER LENDING SERVICE ADVISOR ROLE IN JOHNSTON, RI! APPLY NOW TO BECOME A MEMBER OF A GREAT AND THRIVING TEAM!
Hours per Week: 40 hours
Work Schedule:1st shift including 1 weekend day
Consumer Lending Service Advisor
- Act as advocate on behalf of the applicant/customer in order to ensure that a high level of customer service is delivered within the Consumer Unsecured Merchant Financing team.
- Advocate will be responsible for explaining/offering appropriate service/support solutions and recognizing opportunities to increase customer satisfaction and enhance the customer and partner relationship.
- Identify and respond to customer inquiries by actively listening in order to determine their needs. Provide accurate information to customers as it relates to credit decisions based on applications submitted.
- Accurately track all calls from applicants/customers and Merchant partner locations utilizing a tracker. All the while identifying and recording all customers’ expressions of dissatisfaction in our system of record.
- Ensure daily work is completed according to policies and procedures and adhere to applicable state and federal requirements.
- Ensure daily work/follow-up work is completed according to policies and procedures and adhere to applicable state and federal requirements.
- Adhere to all Call Quality and Operational standards and expectations
- Assist with any additional duties required to meet the business line needs.
- 1-2 years minimum related World class customer service
- Able to organize as well as the capability to manage multiple tasks simultaneously
- Ability to learn and attain new knowledge and new concepts quickly
- Ability to identify and resolve issues efficiently and effectively for customers
- Good verbal/written/interpersonal communications
- Excellent listening and problem solving skills
- Good interpersonal skills with the ability to navigate through difficult situations
- Team player
APPLY NOW! Dan Lupo / A-Line Staffing Solutions / DLupo@AlineStaffing.com / (586) 323-4178