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Call Center Customer Service Rep - Consumer Lending Service Advisor

A-Line Staffing Solutions Johnston ,RI
  • Expired: 13 days ago. Applications are no longer accepted.
Job Description

 NOW HIRING EXPERIENCED CALL CENTER CUSTOMER SERVICE REPRESENTATIVES FOR A CONSUMER LENDING SERVICE ADVISOR ROLE IN JOHNSTON, RI! APPLY NOW TO BECOME A MEMBER OF A GREAT AND THRIVING TEAM!

 

Hours per Week: 40 hours

Work Schedule:1st shift including 1 weekend day

Consumer Lending Service Advisor

 Description:

  • Act as advocate on behalf of the applicant/customer in order to ensure that a high level of customer service is delivered within the Consumer Unsecured Merchant Financing team.
  • Advocate will be responsible for explaining/offering appropriate service/support solutions and recognizing opportunities to increase customer satisfaction and enhance the customer and partner relationship.

Job Duties:

  • Identify and respond to customer inquiries by actively listening in order to determine their needs. Provide accurate information to customers as it relates to credit decisions based on applications submitted.
  • Accurately track all calls from applicants/customers and Merchant partner locations utilizing a tracker. All the while identifying and recording all customers’ expressions of dissatisfaction in our system of record.
  • Ensure daily work is completed according to policies and procedures and adhere to applicable state and federal requirements.
  • Ensure daily work/follow-up work is completed according to policies and procedures and adhere to applicable state and federal requirements.
  • Adhere to all Call Quality and Operational standards and expectations
  • Assist with any additional duties required to meet the business line needs.

Requirements:

  • 1-2 years minimum related World class customer service
  • Able to organize as well as the capability to manage multiple tasks simultaneously
  • Ability to learn and attain new knowledge and new concepts quickly
  • Ability to identify and resolve issues efficiently and effectively for customers
  • Good verbal/written/interpersonal communications
  • Excellent listening and problem solving skills
  • Good interpersonal skills with the ability to navigate through difficult situations
  • Team player

APPLY NOW! Dan Lupo / A-Line Staffing Solutions / DLupo@AlineStaffing.com / (586) 323-4178

A-Line Staffing Solutions

Address

Johnston, RI
02919 USA

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