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Bilingual Healthcare Customer Service Representative

A-Line Staffing Solutions Tucson, AZ
  • Expired: 24 days ago. Applications are no longer accepted.

Full time Bilingual (English/Spanish Only) Healthcare Customer Service Representative​ openings in the Tucson, Arizona area with a major healthcare company! Starting ASAP!! Apply now with Luke H. at A-Line!!!

Position Summary: The main function of a call center/customer service specialist is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. A typical customer service specialist is responsible for determining the clients issue, offer possible solutions or providing follow-up as needed. Customer service agents may be inbound, outbound or a combination of both.

Pay Rate: $15.00 hourly

Shift: 40 hours per week - 8 hours per day

Monday - Friday 12:30pm - 9:00pm

Responsibilities:

  • Respond to telephone or written correspondence inquiries from members and/or providers within established timeframes utilizing current reference materials and available resources

  • Provide assistance to members and/or providers regarding website registration and navigation

  • Document all activities for quality and metrics reporting through the Customer Relationship Management (CRM) application

  • Process written customer correspondence and provide the appropriate level of timely follow up

  • May coordinate member transportation and make referrals to other departments as appropriate

  • Maintain performance and quality standards based on established call center metrics including turn-around times

  • Research and identify any processing inaccuracies in claim payments and route to the appropriate site operations team for claim adjustment

  • Identify any trends related to incoming or outgoing calls that may provide policy or process improvements to support excellent customer service, quality improvement and call reduction

Education/Experience:

  • High school diploma or equivalent
  • Bilingual (English/Spanish Only)
  • 1+ year experience in customer service / call center position
  • Basic computer / data entry skills
  • Experience in a managed care environment with provider information systems preferred

Why Apply:

  • Full benefits available after 90 days: Medical, Dental, Vision, Life, Short-term Disability
  • 401k after 1 year of employment: With employer match and profit sharing
  • GREAT Hours! Monday through Friday, 40 hours per week
  • Competitive Pay Rate!!

Keywords: Data Entry, Healthcare, Admin Assistant, Call Center, Mail Order Medications, Insurance Verification, Pharmacy, Prior Authorization, Reimbursement Counselor, Medical Customer Service, Healthcare, Inbound Calls, Outbound Calls, Medicare, Medicaid.

A-Line Staffing Solutions

Address

Tucson, AZ
USA

Website