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Bilingual Healthcare Call Center Representative

A-Line Staffing Solutions Tempe, AZ
  • Expired: 27 days ago. Applications are no longer accepted.

Full time Bilingual Call Center Representative openings in the Tempe, AZ area with a major healthcare company! Starting ASAP!! Apply now to Thu Phan with A-Line!

  • PAY RATE: $16.00 per hour
  • HOURS: Full Time - Monday through Friday - Flexible 8 hour shift from 8AM - 5PM
  • Must be bilingual in Spanish and English

Summary:

  • The main function of a call center/customer service specialist is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.
  • A typical customer service specialist is responsible for determining the client’s issue, offer possible solutions or providing follow-up as needed.

Job Responsibilities:

  • Must be bilingual in Spanish and English
  • Resolve customers’ service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
  • Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
  • Refer unresolved customer grievances to designated departments for further investigation.
  • Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.

Required:

  • High school diploma or GED required.
  • Medicare knowledge preferred
  • 2+ years of insurance verification / health insurance experience preferred
  • Health Plan experience a plus
  • Must have at least 1 year in a call center environment

Why Apply:

  • Full benefits available after 90 days: Medical, Dental, Vision, Life, Short-term Disability
  • GREAT Hours! Monday through Friday, 40 hours per week, No Weekends
  • Competitive Pay Rate!

Apply Directly with Thu Phan for Consideration!!

Data Entry, Healthcare, Admin assistant, call center, mail order medications, Insurance Verification, Pharmacy Tech, prior authorization, reimbursement counselor, Medical customer service Data Entry, Healthcare, Admin assistant, call center, mail order medications, Insurance Verification, Pharmacy Tech, prior authorization, reimbursement counselor, Medical customer service, Call Center, Healthcare

A-Line Staffing Solutions

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Tempe, AZ
USA

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