We are seeking Benefits Customer Service Representatives in Tempe, AZ to join a reputable national insurance advisory & brokerage company!
Pay Rate: $15.00 or Bilingual $15.50
Schedule: Monday- Friday: 8 Hour Shift between 6 AM - 7 PM (30 - 40 Hours) + OT when requested - NO WEEKENDS!
Duration: This starts as a Seasonal Role. High Performers could be hired on or extended!
- Quickly build rapport and respond to customers in a compassionate manner by identifying and exceeding expectations by responding in a respectful, accurate, timely manner, consistently meeting commitments via phone, email and instant message
- Ability to customize customer service approach to meet all types of member communication styles and personalities while maintaining professionalism, and diplomacy during difficult calls
- Handle confidential information with sensitivity and discretion in accordance with HIPAA and Data Privacy laws and company data security requirements
- Skillfully translate health and welfare and pension terms, complex plan information and processes into simple explanations and instructions that customers can understand and act upon.
- Read and understand client’ s plan documents and online knowledgebase tools while collecting relevant information to determine immediate requests/questions and also to anticipate the future needs of the member
- Demonstrate knowledge, understanding and compliance with company and client procedures and guidelines providing appropriate and accurate information
- Maintain and document complete and accurate call and case notes in a professional manner
- Regularly participate in team meetings and training
- You will spend the majority of your time assisting customers
- Perform other duties as assigned
Call Center Requirements:
- Must have 2+ years of steady customer service experience.
- Call Center or telephone work experience is a plus.
- Experience in benefits/human resources/or healthcare/medical is also a plus.
- Bilingual in Spanish is a plus!
- Proficient in MS Office Suite - Work, Excel, Outlook
- High level of attention to detail.
- Strong computer skills with the ability to navigate multiple software applications
- Working knowledge of health and welfare and/or defined benefit pension plans a plus!
- Ability to type 30+ WPM
- Ability to work in a team environment
- Ability to work in a multi-tasked environment and prioritize and organize work
- Ability to understand and follow oral and written instructions
- Ability to work a flexible work schedule (30 – 40 hours/week with some overtime requested; variety of schedule start and end times)
- Must have excellent attendance and be punctual to work
- Associate or Bachelor’ s degree preferred however a verifiable High School Diploma is required!
For consideration, please apply to this posting or contact Kristina by call/text or email at email@example.com
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