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Customer Support Representative - Print Services
A+ Consulting Coppell, TX

Customer Support Representative - Print Services

A+ Consulting
Coppell, TX
Expired: over a month ago Applications are no longer accepted.
  • Full-Time
Job Description
Healthcare agency seeks Customer Service Representative for Print Services
ESSENTIAL FUNCTIONS:
Primary resource for advice for all document production needs of the Client including inquiry and escalation - includes digital print solutions as well as litho/web printing
- Manage Customer relationships for specific customer base, working with and advising document owners to meet document production needs in a cost effective manner
- Promote the print services of the Xerox Enterprise Solution
- identify and develop digital document opportunities
- Print Job Management: -- Price, co-ordinate and manage print projects as required -- Interface with preferred suppliers, internal / external as required -- Manage the various process requirements such as: -- Document production quote process --- Proof exchange ---- Delivery date follow up -- Ensure appropriate documentation is available for audit purposes System Administration: -- Provide system administration support for the forms management solution implemented for the client
SKILLS:
Ability to demonstrate excellent interpersonal skills
- Demonstrate ability to communicate effectively (both written & in person) to articulate document strategy
- Demonstrate ability to network with colleagues to share and deliver benchmark solutions
- Demonstrate ability to deliver to deadlines
- Demonstrate ability to function effectively at all levels of the business
- Ability to demonstrate knowledge of PCs and recent releases of Microsoft Office
- Ability to demonstrate problems solving skills / analytical skills, and interviewing skills to obtain customer requirements- Demonstrate ability to manage multiple tasks in fast paced environment
- Ability to demonstrate creativity & strong negotiation skills
- Ability to demonstrate organizational skills Experience in working autonomously.

EXPERIENCE:

- preferred (5) years of print industry experience Customer Service/or project management
- Preferred three (3) years in a customer relationship role
- Experience in print sales or price estimation and/or familiar with document production techniques - - Direct Mail Experience helpful - Experience with print shop job scheduling Valid driver license - Account management experience - Print procurement experience -
EDUCATION:
- Minimum: High School Diploma or Equivalent- Preferred: Associates Degree


Address

A+ Consulting

820 W Sandy Lake Rd

Coppell, TX
75019 USA

Industry

Business

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