Customer Service Associate

ENTRY LEVEL CUSTOMER SERVICE ASSOCIATE

Are you a career focused individual with a passion for Customer Service? We are looking for candidates to go the "extra mile" in providing exceptional quality customer service for each and every customer.

Customer Service Associate Position Details:

Our Customer Service Associates will work with as many customers as possible on a daily basis to answer questions, listen to feedback, provide troubleshooting assistance and sell new package options. At Star 180 we take customer satisfaction seriously, so every associate should be well-versed in customer support, and keep detailed notes on every conversation.

Customer Service Associate Responsibilities:

• Greet customers in a professional manner, exceeding expectations for standard service
• Open new customer accounts
• Offer new packages to existing customers
• Customer Relationship Management
• Utilize the CRM system to track interactions
• Answer questions effectively, providing knowledgeable responses
• Provide troubleshooting advice as needed
• Work to ensure every customer has a positive experience!

Qualifications:

• Previous customer service or administrative experience
• Computer proficient
• Energetic and motivated
• Excited about providing excellent customer service
• High school diploma or equivalent
• Able to work solo and with a team

Requirements:

Applicants for the Customer Service Associate position should have great communication skills and be comfortable speaking with many customers on a daily basis. Applicants must be located within commuting distance of our offices in Dallas, TX

Job Types: Full-time, Part-time

Salary: $15.15 to $15.45 /hour (structure can vary, and can be negotiated upon an offer)

Experience:

• customer service: 1 year (Preferred)

Location:

• Dallas, TX (Required)

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