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Video Customer Service Representative (WFH)

8BitBandits Winter Park, FL
  • Expired: 23 hours ago. Applications are no longer accepted.

We are looking for a customer-oriented service representative. A live video and phone customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Positions are limited contact as soon as you can to receive 200$ signing bonus

Responsibilities

  • Manage large amounts of incoming calls
  • Outstanding problem solving skills
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/customer service team sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers

Skills

  • Proven customer support experience or experience as a client service representative
  • Track record of over-achieving quota
  • Strong phone contact handling skills and active listening
  • Familiarity with our systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
  • High school degree

8BitBandits

Why Work Here?

Work from home, Flexible hours, Performance Bonuses,Referral Bonuses, Ease of Use

8BitBandits is an independent developer based out of Orlando, Florida. We are a group of like minded engineers, designers,artists and tech enthusiasts with pretty rad ideas and a combination of skills to develop and execute them into digital systems and applications .

Address

Winter Park, FL
USA

Website