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Customer Care, Technical Support

7 Medical Systems, LLC Minneapolis, MN
  • Expired: over a month ago. Applications are no longer accepted.

RESPONSIBILITIES:

  • Handle customer support service requests from users of web-based, clinical applications via phone and email (users include doctors, nurses, administrators, and customer technologists)
  • Work hours are 8:00 AM – 5:00 PM and be a part of an 24/7 on-call rotation (hours may very)
  • Desktop, application and network support
  • Communicate with stakeholders, triage, document and resolve customer service requests
  • Train customers as needed
  • Participate in internal feedback sessions to explain the user experience to various areas of the company
  • Complete regular reports summarizing support activities
  • Answer technical support phone during non-business hours as scheduled
  • Assist with execution of application upgrades, fixes, special projects and migrations
  • Assist in other application server builds and maintenance
  • Assist with integration engine error management

EXPERIENCE:

  • Minimum one year of experience handling technical support inquiries for external customers
  • Technical help desk support role at level 1 or 2
  • Experience configuring and troubleshooting web-based applications, hosted environments and networking
  • Thorough understanding of current Microsoft OS including Server versions.
  • Case management, documentation and resolution in a case management system
  • Experience working in a Medical environment and/or healthcare IT a plus
  • Experience with Active Directory, data backups, Exchange, SQL, routers, switches, firewalls, and wireless technologies is desirable
  • Experience with Microsoft Office and Dynamics CRM preferred

ATTRIBUTES FOR SUCCESS:

  • Technical aptitude and the ability to learn quickly and manage multiple priorities in a fast-paced environment
  • Passionate about putting the highest degree of customer satisfaction first
  • Superior problem solving skills and a unique combination of customer service, communication and technical abilities.
  • Excellent communication skills, a positive phone presence, writing skills that clearly and effectively communicate with others
  • Excellent teamwork skills
  • An effective, friendly, professional attitude.
  • Discipline to document activities and record keeping skills internally and with customers.
  • Quickly achieves required levels of performance on customer service quality, call quantity, knowledge, case handling effectiveness, time management, procedure adherence, and attendance
  • Ability to maintain healthcare privacy and security compliance
  • Regular attendance and punctuality is expected of all employees

7 Medical Systems, LLC

Why Work Here?

Work hard, play hard. 7 Medical is developing game-changing technology for healthcare and looking for rockstars to join the team.

7 Medical Systems®, LLC (www.7medical.com) is a leading provider of on-demand, cloud-based digital imaging (RIS, PACS, teleradiology), population health management, medical device and asset management, integration, and 360-degree patient-centric solutions for ACOs, inpatient, outpatient, telehealth, medical device and pre/post-acute care settings. Its flagship X-HIS® platform delivers value-based results and enables business intelligence, real-time dashboards, and workflow automation. Sophisticated business process management and intelligent rules achieve efficiency, cost reduction and improved patient outcomes. Founded in 2005 and headquartered in Minneapolis, Minnesota, the company successfully completed independent audits for SSAE 16 Type II and HIPAA compliance, and maintains its FDA 21 CFR Part 11 compliance.

Address

100 S. 5th Street Ste 2200, Minneapolis, MN 55402
Minneapolis, MN
USA