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Entry Level Customer Service Assistant

4Factor
Jersey City, NJ
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

This position is a full time temp to perm opportunity.

Responsibilities:

  • Maintaining a positive, empathetic, and professional attitude toward customers at all times.

  • Responding promptly to customer inquiries.

  • Communicating with customers through various channels.

  • Acknowledging and resolving customer complaints.

  • Knowing our products inside and out so that you can answer questions.

  • Processing orders, forms, applications, and requests.

  • Keeping records of customer interactions, transactions, comments, and complaints.

  • Communicating and coordinating with colleagues as necessary.

Experience/Qualifications Required:

  • High school diploma, general education degree, or equivalent.

  • Ability to stay calm when customers are stressed or upset.

  • Experience working with customer support.

  • Strong written and verbal communication skills.

  • Detail-oriented with the ability to line up and organize workflow.

4Factor is an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Job Type: Full-time

Pay: $23.00 per hour

Benefits:

  • 401(k)
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

Schedule:

  • 8 hour shift

Work Location: One location

4Factor

Address

Jersey City, NJ
USA

Industry

Business