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IT Support

3rd Element Consulting, INC. Mechanicsburg, PA

  • Expired: over a month ago. Applications are no longer accepted.
Job Description

3rd Element Consulting is currently seeking an IT Support Associate in our offices in Mechanicsburg, PA.

Position Overview:

Our IT Support Associates are key contributors in the success of managing our clients, users, computers, and networks.  This is achieved by quickly resolving incidents, for which our internal and external clients open tickets, and by constantly monitoring and acting on the alerts generated by our tools. Onsite work is involved and there is an on call rotation for after-hours work that is required.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill and or ability required. 

  •  Ability to work on multiple priorities and projects simultaneously.
  • Excellent listening and communication skills both verbal and written.
  • Strong customer relationship skills.
  • Organized, detail oriented and self-motivated.
  •  Ability to provide and maintain detailed documentation on each job.
  • Strong computer skills and the ability to effectively communicate through e-mail.
  • Knowledge in basic networking configurations.
  • Experience in Windows 7 Operating Systems to current.
  • Ability to remain in contact with the client thru the satisfactory completion of the incident.
  • Problem-solving abilities and ability to meet reasonable deadlines.
  • Ability to build positive and collaborative relationships.
  • Willingness to develop professionally.
  • Ability to work with little supervision.


Preferred Experience:

  • 2+ years of IT experience.  MSP experience a definite plus
  • IT certifications such as A+, Net+, Security+. (will train and provide if you don't have them)

What We Do:

3rd Element Consulting is one of the top 500 managed service providers in North America.  We are a woman owned, IT company that strives to exceed the expectations of our clients.

Why Work for 3rd Element?

  • Cutting Edge Technology and Innovation
  • Paid for Educational Opportunities 
  • Career Growth Opportunities
  • Employee Focused Environment
  • Comprehensive Benefits Package
  • Generous time off package including your birthday and parental leave


3rd Element Consulting, INC.


74 West Main St.

Mechanicsburg, PA
17050 USA



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