Skip to Main Content

Telephone Technician Job Description

3LINKS Technologies Inc
Hyattsville, MD
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

Telephone Technician Job Description

Location:  DEVCOM Army Research Laboratory, Adelphi, MD 20783-1138 

a. Install, repair, relocate, maintain, and service task for telecommunications systems for both copper cable and fiber optic cable systems. Install, maintain, service, and/or repair telecommunications connectivity devices, i.e., cabling, wiring, communication jacks, cable connectors, boxes, faceplates, and fuses. Install and service connectivity devices to support internet access and telephone communications.

b. Diagnose and correct connectivity problems. Perform moves, adds and changes (MAC) for Adtran, ISDN, ISDN Stand-alone, T-1’s and other special circuits as well as monitor (only) Verizon ESS5000 Switch service. Provide onsite diagnostics and installation repair service; determine safe and efficient routing and installation methods.

c. Provide technical assistance in all facets of telecommunications installations and\or systems. Respond to complaints and service requests; identify and resolve issues relating to hardware and distribution connection, i.e., damaged cabling/wiring, line static, voice issues, switching issues, faulty transmissions.

d. Conduct work site inspections for the purpose of determining scope of work, coordinating setups, schedules, cost, and labor estimates.

e. Modify or create new diagrams according to new requirements expands and reconfigures wiring systems and locations as required by evolving/modified customer/modified customer/user requirements, to include physical movement of equipment and machines.

f. Assist 3LINKS Project Manager in maintaining records of the switch, telephone instruments, cross-connects, phone numbers, TN’s, DN’s, etc. in an "Excel" spreadsheet format, and provide the data file to the NRC upon request. Must provide the Helpdesk Communications Specialist, in charge of REMEDY any changes of cable pairs, or moves, adds and changes, including all deletions.

g. Coordinate with 3LINKS Project Manager to assigned work orders in a manner as to

minimize disruption in activities; coordinate activities with other technicians or personnel as applicable.

h. Respond to emergency or critical incidents in order to confine, resolve, and/or prevent disruption to activities or to prevent hazardous conditions. Inform 3LINKS Project Manager of any work that has the potential of interrupting base subscriber services.

 

MUST BE ABLE TO OBTAIN A TOP SECRET SECURITY CLEARANCE

Company Description
3LINKS Technologies, Inc. is a graduated 8 (a), Service Disabled Veteran Owned (SDVOB) certified and capitalized Small Disadvantaged Business (SDB) with a Top Secret Facility Clearance. We specialize in design, management, installation, repair, and maintenance of telecommunications, audio visual resources, and video teleconferencing with strong past performances in Telephony, Information Technology and Information Management (IT/IM), to include help desk operations. Moreover, 3LINKS specializes in design, management, installation, repair, and maintenance of telecommunications, IT, audio visual resources, and video teleconferencing with a strong past performance in Telecom/IT call center and help desk management. 3LINKS corporate team is composed of prior Military and DoD managers and technicians with a host of past customers and current clients to include USAF, USN, USA, DoD Pentagon, US/EPA, NRC and US State Dept. Our corporate managers include training certifications under BICSI, PMP, CISSP, RCDD and ITIL as well as several IT related certs.

Our offices are located at 8701 Georgia Ave - Suite 705, Silver Spring, MD 20910.

OUR MISSION
The 3LINKS TECHNOLOGIES INCORPORATED (3LINKS) mission is to provide a one-stop source for core business services that include telecommunications, video teleconferencing, information technology, audiovisual and photography, management support, and administrative support.
OUR VALUES
Quality is not optional
Efficiency is expected
Integrity is never compromised
Determined to succeed

OUR VISION
3LINKS strives to exceed customer expectations by providing the highest quality customer service and sound technical solutions.

OUR CORE BUSINESS SERVICES ARE
Telecommunication Support Services
Information Technology Support Services
Secure and Non-Secure Video Teleconferencing Services
Audio/Visual/Photography Services
Management Services
Administrative Support Services

3LINKS Technologies Inc

Why Work Here?
Terrific work environment!

3LINKS Technologies, Inc. is a graduated 8 (a), Service Disabled Veteran Owned (SDVOB) certified and capitalized Small Disadvantaged Business (SDB) with a Top Secret Facility Clearance. We specialize in design, management, installation, repair, and maintenance of telecommunications, audio visual resources, and video teleconferencing with strong past performances in Telephony, Information Technology and Information Management (IT/IM), to include help desk operations. Moreover, 3LINKS specializes in design, management, installation, repair, and maintenance of telecommunications, IT, audio visual resources, and video teleconferencing with a strong past performance in Telecom/IT call center and help desk management. 3LINKS corporate team is composed of prior Military and DoD managers and technicians with a host of past customers and current clients to include USAF, USN, USA, DoD Pentagon, US/EPA, NRC and US State Dept. Our corporate managers include training certifications under BICSI, PMP, CISSP, RCDD and ITIL as well as several IT related certs. Our offices are located at 8701 Georgia Ave - Suite 705, Silver Spring, MD 20910. OUR MISSION The 3LINKS TECHNOLOGIES INCORPORATED (3LINKS) mission is to provide a one-stop source for core business services that include telecommunications, video teleconferencing, information technology, audiovisual and photography, management support, and administrative support. OUR VALUES Quality is not optional Efficiency is expected Integrity is never compromised Determined to succeed OUR VISION 3LINKS strives to exceed customer expectations by providing the highest quality customer service and sound technical solutions. OUR CORE BUSINESS SERVICES ARE Telecommunication Support Services Information Technology Support Services Secure and Non-Secure Video Teleconferencing Services Audio/Visual/Photography Services Management Services Administrative Support Services

Address

2800 Powder Mill Road

Hyattsville, MD
20783 USA

Industry

Technology

Website

View all jobs at 3LINKS Technologies Inc