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Entry-Level CSR (Brand Representative)

37 Ways Inc Fair Haven, CT
  • Posted: 1 day ago
  • Full-Time

We are seeking a Brand Representative to join our team! You will be responsible for assisting clients by providing product and service information and resolving technical issues. Your goal is to ensure outstanding service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
• Respond to incoming communications from internal and external customers and escalate issues as needed
• Generate leads and engage customers
• Meet personal and customer service team targets
• Follow communication procedures, guidelines and policies
• Handle customer complaints, provide appropriate solutions and follow up to ensure resolution; Keep records of interactions with customers
• Being able to learn about Human Resources


• Previous experience in customer service, sales or other related fields
• Ability to build rapport with clients
• Strong phone contact handling skills and active listening
• Customer orientation and ability to adapt and respond to different types of characters
• Ability to prioritize and multitask
• Positive and professional demeanor
• Excellent verbal communication skills


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37 Ways Inc

37 Ways Inc. was established in 2013 to service an identified gap in the market for quality customer acquisition teams and effective market research in the northeast region of the United States. With access to major cities such as New Haven, Hartford, Stamford, and New York we are able to provide our clients with both niche and mass market penetration which has secured our spot as the leaders of our industry. At 37 Ways Inc. we aim to always deliver the most personalized, dynamic, and unique marketing solutions. No two of our campaigns will ever be the same which means that we can target your ideal consumers with products and services that are personal specifically to them. As a fast-growing office located in the heart of New Haven, CT. Our company provides many opportunities for growth & corporate mobility within the human resources, customer service, marketing and management field as well as leadership experience and education.


Fair Haven, CT


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