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Technical Sales Coordinator

365 Retail Markets Troy, MI
  • Posted: over a month ago
  • Full-Time
  • Benefits: Vision, Medical, Life Insurance, 401k, Dental

365 Retail Markets is the global leader of self-service technology and convenience solutions for the Foodservice industry. Through our combination of MicroMarket, vending, and dining technologies, we offer the best in class point-of-service platform for the workplace. For the last decade, 365 has been pioneering innovation and winning multiple awards for revolutionizing the market with superior technology, strategic partnerships and ultimate flexibility in customization and branding. At 365, we are committed to supporting our customers and employee’s success!

This position is located within the Operations Department of 365 Retail Markets, and reports to the Sales Operations Supervisor. The Technical Sales Coordinator is a hybrid role that will play a key role in managing new and existing projects critical to the onboarding process. Your primary role will be the coordination of all stages of the order between Sales order entry and fulfillment process from signed quote to first transaction with a keen focus on achieving the goals set forth by 365 Management during the initial stages of a project.

Essential Functions & Responsibilities

  • Receive and process sales order information in a timely manner and input data into Sage
  • Facilitate the collection of required configurations and setup information from customer in a timely manner to enable on-time delivery of product
  • Answer and address incoming sales department calls and emails for customer requests; leverage Account Management for escalated issues and assign leads as appropriate
  • Serve as a point of contact, for internal and external customers, from order initiation to completion of first transaction
  • Identify, correct and/or advise on issues observed during ordering process
  • Collaborate with internal resources, as needed, to facilitate a smooth process for the customer

Requirements

  • 2-3 years of data entry experience; Associates Degree preferred, but not required
  • 2-3 years of technical experience; technical aptitude required
  • ERP experience; preferably Sage
  • Highly proficient in MS Office
  • Ability to effectively deal with internal and external customers, some of whom require a high level of patience, tact and diplomacy
  • Excellent communication (oral and written), interpersonal, and organizational skills
  • Ability to work in a team environment while working independently to complete daily expectations

Employment Details

  • Employment Type: Full Time
  • Hours: 40 hours
  • Department: Sales
  • Travel: None
  • Location: Troy, MI (Big Beaver & Crooks)

365 Retail Markets

365 Retail Markets, a rapidly growing self-checkout technology company with offices in Metro Detroit, Santa Clara, and Orem, creates technology that connects people with products at work. Our proprietary 365 technology provides a turnkey platform that allows customers to increase sales, improve the customer experience, and increase profits, while reducing operating costs!

Address

Troy, Michigan
Troy, MI
USA

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