Client Services Manager
- Expired: over a month ago. Applications are no longer accepted.
A. BASIC PURPOSE
The Client Service Manager sources, screens, hires and retains qualified healthcare professionals to meet the office’s business needs. The Client Service Manager develops relationshipswith clients, consumers and referral sources to determine open needs, successful placements and identifies additional business opportunities.
Client Service Managers are responsible for building a network of qualified candidates, evaluating skills in relation to the position requirement, negotiating compensation, overseeing the completion of onboarding requirements, and managing active direct care workers.
Client Service Managers are expected to be knowledgeable of industry trends globally and within their market segment to identify top accounts, forecast opportunities, and consult with candidates. They are also expected to share best practices, maintain and develop relationships within the industry to foster stronger business relations.
B. PRIMARY DUTIES AND RESPONSIBILITIES
Develops and executes recruitment strategies to attract, screen and hire quality healthcare professionals who meet the office’s immediate and projected needs
Utilizes various recruitment tools and methods to source and attract a pool of qualified and diverse candidates
Responsible for on-call duties during non-business hours and weekends as needed.
Matches and evaluates candidate skills to client and consumer needs through screening and interviewing
Completes necessary reference checks on candidate’s background and work experience
Ensures candidates meet required hiring standards for 365 Health Services and applicable contracts
Negotiates salary, terms and conditions of employment with candidates
Schedules direct care workers and field staff for initial placement and ongoing assignments
Manages direct care workers and field staff while on assignment: assesses and investigates direct care worker and field staff concerns and issues, and provides performance coaching, counseling and disciplinary action when appropriate
Maintains regular contact to and develops relationships with active clients, consumers and referral sources to identify current staffing needs and requirements, projected openings, and potential new business opportunities
Ensure client, consumer and referral source expectations are understood and met while addressing and resolving concerns relating to customer service, caregiver or field staff performance
Documents candidate, direct care worker, field staff and client correspondence and activities within the system of record
Incorporates direct care worker and field staff retention strategy into daily routine
Responsible for learning all functionalities and operations of the branch office
Adheres to and promotes company policies and procedures
Builds and cultivates relationships with industry contacts to gain industry knowledge, referrals, and business development leads
Ensures confidentiality of all consumer records and personnel files in accordance with agency and HIPAA guidelines
Ensures all services, functions, and employee practices are in accordance with Affirmative Action policies and laws
Responsible for ongoing compliance with all current federal, state and local regulations, company policies and procedures, and reimbursement guidelines
Responsible for oversight of revenue cycle management
Demonstrates a commitment to advancing 365 Health Services, LLC
Must possess the personal characteristics of professionalism and commitment to high standards with a strong work ethic, confidence, creativity, innovation, integrity and stability
Performs other duties as necessary
C. MINIMUM REQUIREMENTS
Bachelor’s Degree (preferred)
Must meet all federal, state, and local requirements
Excellent written and verbal communication skills
Strong analytical skills
Results driven, sense of urgency, and high standard of professionalism
365 Health ServicesWhy Work Here?
Seeking highly motivated/driven candidates who are looking to jump start their career in one of the fastest growing industries nationwide.
301 E City Ave Suite 300Bala-Cynwyd, PA
BusinessView all jobs at 365 Health Services