Field Service Manager

Power your Career with Sunnova and be a part of the fastest growing segment of the energy industry!

Why Sunnova?

Sunnova is a different kind of Power Company. At Sunnova, we believe in achieving more by working together; our diverse workforce allows an inclusive and innovative culture to power our long-term growth. Our people focus on thinking beyond traditional limits – and to do that, we need the creativity and energy of every person. 

 Generous employee reward package that includes: 

• Medical, dental, vision, life insurance, healthcare flexible spending account, and 401(k) with employer match

• Competitive compensation & annual bonus 

• Paid time off, including 10 holidays and Paid Parental Leave 

About the Position: Field Services Manager

The Field Service Manager supports the Operation and Maintenance (O&M) activities to maintain the performance of the solar systems, track contractual obligation conformance, provide excellent customer service, ensure a smooth workflow, and optimally performing solar systems. *Up to 25% Overnight travel required.

As a Field Services Manager you will:

• Manage teams of solar electricians and repair crews to complete all system warranty repairs and service requests within service levels and cost
• Provide first and second level troubleshooting for all solar system service requests
• Coordinate materials, inventory, fleet vehicles, technicians, and maintenance requirements to achieve service level targets for system repairs 
• Serve as the Responsible Managing Employee in designated region/state
• Oversee physical project completion including pulling necessary permits 
• Coordinate field activities to service the systems, either by internal resources or partner technicians 
• Process all customer warranty and insurance claims
• Provide product and service trainings to customers and partners 
• Manage service and work orders 
• Communicates opportunities and recommendations for modification or improvements to processes to assure optimum efficiency of the company assets

Qualified Candidates Must Have:

• HS Diploma or GED
• Ability to travel (overnight) up to 25%
• Master Electrician License, or equivalent is required for CA and MA
• Ability and willingness to obtain master electrician license in other states and maintain qualifying agent status for multiple states
• 2+ years of related experience 
• 2+ years of leadership experience with multiple direct reports 
• Current, valid Driver’s license with acceptable Motor Vehicle Report 
• Proficiency in speaking, reading and writing English 
• Detail oriented with ability to problem solve and multi-task
• Strong communication skills, both written and verbal
• Ability to work under pressure with strict time deadlines 
• Excellent judgement, world-class customer service
• Computer skills to include MS Office Suite
• Ability to meet physical requirements of the job to include:
  • Lift/carry up to 50lbs repeatedly
  • Sit, stand, walk, drive for up to 8 hours at a time
  • Reach, kneel, push, pull, squat, crawl, bend, twist, climb
  • Handle objects above/below shoulder
• Qualified to be certified as the Responsible Managing Employee for Sunnova in the State of California

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.

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