Call Center Specialist
3 DAY BLINDS Columbia, MD
- Expired: April 24, 2021. Applications are no longer accepted.
Call Center Specialist / Installed Services Resolution SpecialistOver the course of our 40+ year history, 3 Day Blinds has become the leading national retailer and manufacturer of quality custom made blinds, shades and shutters. We help transform our client's homes and work places by offering a wide variety of products that add beauty and comfort to every space.The Installed Services Resolution Specialist contributes to 3 Day Blind's success by successfully resolving internal inquiries via telephone and email. They ensure our Installers receive the support necessary to conduct business and increase metrics. This position reports to the Supervisor, Installed Services.WHAT'S IN IT FOR YOU You'll receive competitive pay and benefits including medical, dental, vision, paid time off and a 401(k) plan with a degree of employer matching. You'll experience paid training in a comfortable, professional environment and advancement opportunities. We work hard, but we also celebrate success and find ways to have fun.We are looking for ambitious and driven individuals to join our growing team. We operate in a high-performance, dynamic culture and our work atmosphere is entrepreneurial. If this sounds like it could be you, read on!HOW YOU'LL CONTRIBUTE Take incoming calls/reports from installers regarding installations in process Resolve reported issues and take action to complete install Place reorders, return trips and ensure the issues are resolved in full Communication resolutions, expectations and actions being taken with Clients Provide Installer support/technical advice Handle escalated clients through resolution Email Support and resolution Self-Manage metrics to ensure goals are met and availability and adherence allow coverage for our call centerATTRIBUTES FOR SUCCESS Strong communication skills Enthusiastic, high energy, positive approach to solving problems Ability and desire to learn complex product line and ordering process Attention to detail Quality focused decision making skills Organizational skills Problem solving Team Player Flexibility in following a scheduleREQUIRED Ability to navigate multiple computer programs Identify and execute resolution on a variety of installation service issues using urgency and follow up Consistently meet service levels for availability, response time, follow up and follow through. Adapt to change, learn new skills and retain information Demonstrate the ability to build and maintain productive working relationships with others and contribute as an effective team memberPREFERRED High school diploma or equivalent work experience Customer service background preferable Experience identifying and resolving issues in a customer service environment Excellent written/verbal communication skills and computer skills required Window Covering Knowledge, continuous learning and technical ability a plus
Associated topics: call center representative, call center specialist, client, customer care, customer service, customer service specialist, service specialist, technical assistant, technical support, telephone
3 DAY BLINDS
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