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Student Success Manager

Lanham, MD
  • Expired: January 10, 2022. Applications are no longer accepted.

What We're Looking For:

The Manager, Student Success is a critical role responsible for driving revenue and student retention, owning the university partner relationship as it relates to student engagement, and managing a team of dedicated Student Success Advisors at 2U.  Student Success owns the outcomes of our students through a combination of high touch, consultative coaching and data-driven decision making. The Manager, Student Success will serve as the strategic and operational champion to drive great outcomes for our students.  This role will oversee a program team with full accountability for student retention, satisfaction, and outcomes. The SSM is one of the most pivotal roles in the Student Success organization due to their responsibilities over customer engagement and satisfaction, developing Student Success Advisors to success as individual contributors and leaders, as well as revenue and forecast responsibilities.

The Manager will be an instrumental member of the Student Success team, and directly manage a team of program specific Student Success Advisors who are responsible for owning the entirety of the student experience.  Along with Student Success leadership, the Manager will serve as a subject matter expert in student success and retention as well as implement processes and strategic engagements designed to execute on this strategy.  Managers will serve as an additional resource and escalation point to students while fully supporting our university partners.

Responsibilities Include, But Are Not Limited To

  • In partnership with fellow leadership, and 2U Talent Management, implementing strategies to positively impact key metrics, e.g., graduation rates, student satisfaction, student retention goals, and credit generation
  • Maintaining accountability for program performance including budget management, student retention, and credit generation
  • Collaborating directly and regularly with university partners and 2U leadership regarding current and future program performance
  • Providing direct management and ongoing mentorship to Student Success Advisors in an organization highly supportive of professional development
    • Recognizing and taking advantage of opportunities to provide specific positive feedback that will drive continued motivation and morale
    • Delivering actionable (sometimes difficult) constructive feedback to accelerate SSA development
  • Through direct SSA management, identifying risks to program objectives, performance, and metrics goals, and subsequently recommending mitigation plans to promote program's success
  • Managing student attrition through ensuring that all Student Success Advisors are providing proactive, comprehensive, and "white glove" consultative coaching
  • Acting as liaison between University Partners' mid and senior level teams and 2U functions, including technology, content, finance, and others
  • Along with the Customer Insights and Program Management teams, interpreting and synthesizing data and reports to drive operational change and overall program improvement
  • Identifying opportunities for improvement and growth within designated program
  • Thinking creatively and working collaboratively with 2U departments to launch and drive new initiatives from inception to implementation
  • Driving student outcomes and increased graduation rates
  • Identifying and implementing efficiencies across the department which will enable programs and teams to scale quickly

Things That Should Be in Your Background:

  • Bachelor's degree required, Master's degree preferred
  • 4 - 6 years' experience directly related to the duties and responsibilities specified
  • 1 - 3 years' experience directly managing employees, with a focus on professional development
  • Previous experience in Higher Education industry strongly preferred
  • Prior coaching or advising background strongly preferred
  • Ability to work with a diverse team in a fast-paced environment
  • Demonstrated experience in achieving defined results, and exceeding goals and objectives
  • Excellent relationship management skills
  • Strong attention to detail, adherence to deadlines, and excellent follow through
  • Ability to think critically and identify potential issues before they arise
  • Excellent interpersonal and oral and written communication skills required
  • Demonstrated ability to receive direct and constructive feedback, and respond with an attitude of a lifelong learner always looking to exceed expectations and grow
  • Excellent listener balanced with the ability to cultivate the thinking of others

Other Attributes That Will Help You in This Role:

  • Ability to manage multiple priorities simultaneously
  • Ability to understand complex programs, processes, and organizational structures and function effectively within them
  • Enthusiasm and the ability to thrive in an atmosphere of constant changeIn Colorado, the anticipated base salary for this role is

In Colorado, the anticipated base salary for this role is $73,000 with potential bonus eligibility. Note: The final compensation for this position may consider factors including the geographic location where the work is performed (candidate's assigned office) and prior work experience of the candidate.

About 2U Inc. (NASDAQ: TWOU)

2U is comprised of 3 lines of business: Graduate Degree Programs, Short Course, and Boot Camps. Going beyond traditional learning management systems, we use tech, people, and data to help top universities and enterprise organizations transform in the digital era-and eliminate the back row in higher ed. We support lifelong learning which means thinking beyond a single degree. It means finding ways for students to gain the skills they need to change careers, evolve their expertise, and meet the challenges of the changing world head-on. We help our partners fill those needs-developing new digital education technologies and offerings capable of supporting students at different points in their lives. Whether they need a simple refresher, to learn something new, or to change their career trajectories completely, our partners are there to help them succeed. Together with our partners, 2U has positively transformed the lives of more than 275,000 students and lifelong learners. 

2U Diversity and Inclusion Statement

At 2U, we are committed to creating and sustaining a culture that embodies diverse walks of life, ideas, genders, ages, races, cultures, sexual orientations, abilities and other unique qualities of our employees. We strive to offer a workplace where every employee feels empowered by the ways in which we are different, as well as the ways in which we are the same. 

Benefits & Culture

Working at 2U means working with individuals that are passionate and mission driven. We collaborate on tough problems to deliver the best outcomes for our partners, students, and each other. You will find team members working together in our open office spaces, gathered in the kitchen grabbing a snack, or taking a break in our game rooms.

2U offers a comprehensive benefits package:

  • Medical, dental, and vision coverage
  • Life insurance, disability and 401(k)
  • Unlimited snacks and drinks
  • Generous paid leave policies including unlimited PTO
  • Additional time off benefits include: volunteer days, parental leave, and a company-wide winter break

To learn more, visit #NoBackRow

Note: The above statements are intended to describe the general nature and level of work performed by individuals assigned to this position, and are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.

2U is an equal opportunity employer that does not discriminate against applicants or employees and ensures equal employment opportunity for all persons regardless of their race, creed, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, age, marital status, disability, citizenship, military or veterans' status, or any other classifications protected by applicable federal, state or local laws. 2U's equal opportunity policy applies to all terms and conditions of employment, including but not limited to recruiting, hiring, training, promotion, job benefits and pay. 



Lanham, MD



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