Technical Support Lead - 1258131

2Bridge has been engaged in the search for a User and Mobile Support Lead to join their client!

Our client a well-regarded wealth management firm offers a comprehensive package including medical, dental, and vision plans along with a flexible spending account (FSA).401(k) retirement savings plan, long and short-term disability, and life insurance coverage, paid time-off and paid parental leave.

Responsibilities:

Manage the desktop and mobile engineering teams

Ensure all desktops OS and applications are current, reliable, tuned, and accessible across the enterprise.

Manage key initiatives for the team

Assist the Head of User Technology with planning for team projects

Attend Change Control Committee meeting as User Support team liaison

Primary contact for Helpdesk email communication to the company (e.g., outages, planned maintenance, building electrical work, etc.)

Become the main liaison for team audits

Requirement:

Bachelor's degree and 6 years of relevant work experience.

Ability to design, build and implement endpoint configurations for Windows and user applications across both virtual and physical desktop environments.

Strong scripting and automation experience (e.g., PowerShell, SCCM, and GPOs).

Strong understanding of Microsoft 365

Experience with endpoint managing and monitoring tools (e.g., Kaseya, BigFix, Varonis,)

Experience with Microsoft Active directory and group policy management

Aptitude for translating complex, technical subjects into clear, business-oriented communications

Experience defining, tracking, and analyzing KPIs and metrics

Organizational skills, including an ability to perform under pressure and manage multiple priorities with competing demands for resources.

Ability to build and maintain strong cross-functional partnerships at all levels of the organization.