General Manager

The General Manger is expected to provide excellent customer service to all guest they encounter. Excellent service requires offering Ultimate Service with a smile and promoting the brand standards we are known for - uncompromised service with a focus on guest satisfaction. The position is specifically responsible for coordinating all sales and event activities related at the hotel, goal setting and attainment with respect to hotel financials, and meeting or exceeding budgetary and forecasting guidelines and goals.

Job Requirements:
• Complete all brand required training
• Complete all required Safety & Health training
• Develop short term and long term financial and operational plans for the hotel which support the overall objectives of the company
• Prepare the annual hotel budget
• Monitor the performance of the hotel through verification and analysis of guest satisfaction systems and monthly financial reports
• Maintain product and service quality standards by conducting ongoing evaluations and investigating complaints
• Initiate corrective action when guest satisfaction surveys or financials deem it necessary
• Implement and maintain local and national sales/marketing programs
• Establish and maintain a proactive human resource function to ensure employee motivation, training and development, wage/benefit administration, and compliance with established labor regulations
• Establish and maintain applicable preventative maintenance programs to protect the physical assets of the hotel
• Maintain a security function to protect the assets of the hotel and the personal safety of employees and guests
• Implement/maintain two-way communication systems that cross departmental lines to reach all employees
• Develop new programs which result in an increased level of guest satisfaction and operational excellence
• Manage in compliance with established company policies and procedures and local, state, and federal laws and regulations
• Reward employees who meet or exceed guest expectations
• Other duties as assigned

Necessary Skills:
• Ability to problem solve and shift focus when business demands
• Ability to effectively communicate specific oral and written instructions to all levels of staff and hotel management
• Ability to effectively communicate with guests in a friendly, approachable, and professional manner
• Ability to prioritize all aspects of hotel functioning
• Willingness and ability to adapt function as necessary to meet business demands
• Desire to focus on guest satisfaction and project this desire through positive interaction with guests while striving to provide and require an excellent experience
• Ability to use analytic skills for determining business potential and value in coordination with excellent communication, organization, time management and listening skills which are paramount for success in this position
• Strong computer skills in Microsoft Office, including word processing, utilizing spreadsheets, and familiarity with property specific property management systems.
• Ability to handle all facets of effective and profitable hotel functioning while creating a warm and welcoming environment for all guests, both internal and external.
• Must have ability to subtract, multiply, add, and divide all units of measure, ability to compute ratios, rate, and percentages, draw and interpret bar graphs, and perform basic arithmetic computations involving American monetary units
• Must be able to communicate effectively in both verbal and written form via Word documents, Excel spreadsheets, email, text, or other software applications

Physical Requirements:
• Must be able to stand for extended periods of time
• Must be able to climb stairs
• Must be able to thrive in a fast-pace environment
• Must be able to lift up to 10 pounds frequently and 20 pounds periodically
• Must be able to pull up to 20 pounds occasionally
• Must have visual acuity to distinguish between objects both near and far (with or without corrective lenses)

Required Education & Experience
• Bachelor's Degree in Business Administration, Marketing or related field
• Minimum 2 years' experience as an AGM
• Minimum 3 years hotel operations experience in a supervisory capacity
• Minimum 2 years' experience in direct sales or retail trade; OR, an equivalent combination of education and experience.

Our company challenges every associate to strive for excellence through high performance and loyalty to our guests and our organization with an unwilling attitude to lower our standards or accept second best efforts from our personnel. 24-7 Hotel Management promotes innovation, initiative, creativity and constantly strives to improve ourselves.

24-7 Hotel Management provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Our Culture:
24-7 Hotel Management is a local company in the hospitality industry that maximizes our profit potential through training, support, and by creating a dynamic culture for our quality personnel. We have empowered our team members to execute their duties in a manner that ensures our Guests Come First, we sustain exceptional guest satisfaction by aggressively pursuing attention to detail and adding the "WOW" factor to every guest contact and adding TEAMWORK central to every endeavor.

Our company challenges every associate to strive for excellence through high performance and loyalty to our guests and our organization with an unwilling attitude to lower our standards or accept second best efforts from our personnel. 24-7 Hotel Management promotes innovation, initiative, creativity and constantly strives to improve ourselves.

Benefits:

24-7 Hotel Management offers a safe and stable work environment with an open-door policy, paid vacation, paid training, health, vision, dental and life insurance; and discounted room nights when traveling in our family of hotels.

Compensation: $60000 - $70000

We are an exciting world class leader in the hospitality industry.

We have maximized our profit potential through training, support, and by creating a dynamic culture for our quality personnel.

We have empowered our Guest Services Agents to execute their duties in a manner that ensures our Guests Come First as they are the closest to our guests.

We sustain exceptional guest satisfaction by aggressively pursuing attention to detail and adding the "WOW" factor to every guest contact.

We have made TEAMWORK central to every endeavor.

We challenge every individual to strive for excellence through high performance and loyalty to our guests and our organization.

We are unwilling to lower our standards or accept second best efforts from our personnel.

We promote innovation, initiative, and creativity.

We are constantly striving to improve ourselves.