Breakfast Attendant

This position has potential to move into management for the right candidate


Job Description:
The Breakfast Attendant is expected to provide excellent customer service to all guest they encounter, whether in the breakfast area or not. Excellent service includes offering a quality product with a smile and promoting the brand standards we are known for uncompromised service with a focus on guest satisfaction. This position is responsible for the overall guest experience before, during, and after dining in our caf.

Job Requirements:

• Complete all brand required training
• Complete all required Safety & Health training
• Provide personalized service to all guests
• Regularly communicate and converse with guests to understand how to provide the experience they desire
• Prepare food and beverage according to the recipe provided
• Fully comply with all food safety requirements, as outlined in Food Safety Training
• Responsible for keeping inventory stocked by ordering additional food and/or supplies as needed
• Respond quickly to guest requests in a friendly manner and follow up to ensure guest satisfaction
• Maintain regular attendance, is consistently on time, and observes prescribed work, break and meal periods in compliance with standards.
• Maintain high standards of personal appearance and grooming, which include compliance with the dress code.
• Oversee the food and beverage (breakfast department/catering) of the hotel including food quality and production, and banquet/catering service.
• Assist the GM to include but not limited to; recruitment & selection, orientation, training & development, scheduling, performance management and employee relations.
• Enforce policies and procedures established by the company, the hotel brand and applicable state and local health codes
• Supports cost objections by controlling food costs, payroll hours used and avoids food wastage
• Setting up and maintaining the breakfast bar in an attractive abundant looking, organized, clean and standardized presentation.
• taking inventory of food, beverages and supplies needed for each day
• ordering or purchasing food supplies
• preparing foods such as fresh fruit, coffee and juices
• setting up serving dishes/trays, utensils, cups and other products
• setting out/arranging cold food such as sweet rolls, muffins and cereal
• clearing and cleaning tables as they are vacated
• removing trash
• restocking self-service food and supplies as needed
• washing serving equipment and returning it to storage
• returns reusable food supplies to storage
• vacuums & sweeps carpets & floors
• mops floors
• dusts, brushes, polishes, & vacuums furniture
• dusts & cleans room decorations, appliances, & structural surfaces (e.g. wall fixtures, window sills, vents, etc.; using appropriate cleaners designated by immediate supervisor
• inspects areas for safety hazards & for the operating conditions of equipment
• reports lost & found articles, maintenance problems (common areas) to your immediate supervisor and maintenance
• performs any other job-related duties assigned by a supervisor
• performs special daily tasks assigned by supervisor

Necessary Skills:
Food preparation skills
Ability to effectively communicate with staff and guests of varied cultural and ethnic backgrounds
Willingness and ability to follow all food safety and preparation guidelines to ensure a quality product and service
Willingness and ability to practice safe work habits and required safety equipment
Desire to focus on guest satisfaction and project this desire through positive interaction with guests while striving to provide an excellent experience for all guests, both internal and external
Must be able to communicate effectively in both verbal and written form

Physical Requirements:
Must be able to stand for extended periods of time
Must be able to climb stairs
Must be able to thrive in a fast-pace environment
Must be able to use a ladder and step stool
Must be able to lift up to 10 pounds frequently and 20 pounds periodically
Must be able to pull up to 20 pounds occasionally
Must have visual acuity to distinguish between objects both near and far (with or without corrective lenses)

Our company challenges every associate to strive for excellence through high performance and loyalty to our guests and our organization with an unwilling attitude to lower our standards or accept second best efforts from our personnel. 24-7 Hotel Management promotes innovation, initiative, creativity and constantly strives to improve ourselves.

24-7 Hotel Management provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Our Culture:
24-7 Hotel Management is a local company in the hospitality industry that maximizes our profit potential through training, support, and by creating a dynamic culture for our quality personnel. We have empowered our team members to execute their duties in a manner that ensures our Guests Come First, we sustain exceptional guest satisfaction by aggressively pursuing attention to detail and adding the WOW factor to every guest contact and adding TEAMWORK central to every endeavor.
Our company challenges every associate to strive for excellence through high performance and loyalty to our guests and our organization with an unwilling attitude to lower our standards or accept second best efforts from our personnel. 24-7 Hotel Management promotes innovation, initiative, creativity and constantly strives to improve ourselves.

Benefits:
24-7 Hotel Management offers a safe and stable work environment with an open-door policy, paid vacation, paid training, health, vision, dental and life insurance; and discounted room nights when traveling in our family of hotels.