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Customer Service Specialist

23rd Group, LLC Charlotte, NC
  • Expired: over a month ago. Applications are no longer accepted.

We are seeking a highly motivated Vendor Recruiting Coordinator to join our growing team. This position will report directly to the Vendor Relations Manager and handle a wide range of responsibilities. The ideal candidate will assist with recruiting technicians and tradespeople, negotiating with vendors, and have a professional demeanor while communicating effectively.

This position will interact with other departments, vendors, suppliers, and insurance brokers on a daily basis; therefore, we offer a great work/life balance and a competitive compensation package including PTO, Medical, Dental, Vision and 401K match.

Position Responsibilities:

  • Proactively source, recruit, and vet vendors across industries – particularly in HVAC, electrical contracting, plumbing, masonry, and other similar trades.
  • Conduct phone calls throughout the entire day; recruiting/cold calls, phone screening, and vendor interviewing.
  • Manage the flow of potential technicians through the recruitment process.
  • Maintain relationships and favorable contacts with current and potential vendors.
  • Handle incoming vendor calls, inquiries, and emails.
  • Manage the on-boarding process by obtaining the appropriate insurance, contracts and other related paperwork to ensure the vendor meets the required compliance standards.
  • Negotiate subcontractor agreements and pricing.
  • Take ownership and manage subcontractor relationship.
  • Ensure subcontractor compliance to agreement terms and conditions, company policies, and standards on a continuous basis.
  • Facilitate regular communication with subcontractors to ensure that key performance indicators are achieved and maintained.
  • Resolve subcontractor account disputes.


  • Ideal candidate will have 2+ years of highly interactive customer-service or recruiting experience
  • Strong communication, organizational and interpersonal skills
  • Excellent PC skills (Excel, Word, PowerPoint, internet)
  • High- Energy, positive attitude, ability to think outside the box
  • Ability to handle multiple projects and support multiple recruiting request
  • Strong negotiation skills are a must
  • Extreme attention to detail and time management

23rd Group, LLC

23rd Group is an innovative company offering a full range of construction and facility management services to enable multi-site companies manage diverse real estate portfolios. We uniquely tailor our services to meet the evolving challenges associated with building, expanding and maintaining national facilities. Our teams in vendor management, sourcing, dispatch management, maintenance repairs & service, and construction management leverage their relationships with more than 3,000 service providers and contractors to serve over 12,000 customer locations in retail, restaurants, medical, banking, petroleum, and other commercial sectors.


4944 Parkway Plaza Boulevard, Suite 400, Charlotte, NC 28217
Charlotte, NC