Care Coordinator Specialist

Make a Difference in Your Community!  Since 1981, 211 LA County has been a leader in the Information and Referral industry by providing access to comprehensive social services and disaster support for Los Angeles County residents, 24 hours a day, 7 days per week.

The Care Coordinator is responsible for providing essential care coordination services to clients referred to select special programs.  Assess and refer clients to resources and support providers.  Identify any appropriate human service programs and community resources using CareLinQ and provide follow-up services in accordance with the program.  Communicate with partner agencies in an effort to answer any questions regarding 211 services and resources to meet the needs of clients.  Responsible for tracking various project outcomes. The Care Coordinator will also participate in community town halls, discussions, and educational and outreach opportunities to help gather information about community and family needs and educate community members about the program.  

POSITION ESSENTIAL FUNCTIONS INCLUDE BUT ARE NOT LIMITED TO:

• Provide clients with comprehensive services needs assessments and appropriate referrals.
• Assistance in providing advocacy as necessary.
• Follow-up with clients and referral organizations to find out if each client has accessed services.
• Maintain accurate records of phone calls, documentation, contacts, referrals, etc., and enter into CareLinQ.
• Track client outcomes and program milestones for reporting purposes.
• Serve as a liaison between 211 LA County and other partnering agencies as needed.
• Ability to maintain a current and valid driver’s license and proof of insurance.
• Travel as needed to achieve Agency objectives; may be required to work evenings, weekends, and/or holidays.
• Perform other duties and assignments in accordance with established Agency mission and values.

IDEAL CANDIDATE WILL HAVE: 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

• Work effectively with Community Resource Advisors (CRAs) Work effectively, interact, and communicate with people of diverse cultures, ages, and economic backgrounds.
• Utilize effective organizational skills and the ability to handle multiple activities with changing priorities simultaneously.
• Utilize effective oral, listening, written, and presentation communications skills, solid grammar, style, and content writing skills.
• Write and maintain comprehensive and concise case management records.
• Work independently and exercise initiative and good judgment.
• Work well in a team-based environment.
• Learn and use new computer software and hardware.
• Maintain a current and valid driver’s license and proof of insurance.
• Travel as needed to achieve Agency objectives; may be required to work evenings, weekends, and holidays.
• Be available for an undetermined schedule to respond to county emergency response in the event of an unforeseen emergency or disaster.
• Ability to communicate as English/Spanish bilingual is desirable.
  

These specifications are general guidelines based upon the minimum experience normally considered essential to the satisfactory performance of this job. Individual abilities may result in some deviation.

REQUIRED EDUCATION AND/OR EXPERIENCE:

A Master’s degree from an accredited college or university with a major in social work, marriage and family counseling (MFCC), marriage and family therapy (MFT), psychology, counseling, public health, nursing, education, early childhood development, or related field is desired; AND a minimum of THREE (3) years of successful paid experience in social service, health, or educational agency providing services to children or families with special needs children –OR–

A Bachelor’s degree from an accredited college or university with a major in social work), human development, psychology, public health, nursing, education, early childhood development, or related field is desired; AND a minimum of FIVE (5) years of successful paid experience in social service, health, or educational agency providing services to children or families with special needs children Direct counseling experience is strongly desired. Must have knowledge of the California Early Start Program, Developmental Screening, Family Support, and advocacy in the special needs service delivery system. Experience working with families that have special needs children over the telephone and utilizing case management skills is strongly desired.

COMPENSATION:  $50,000.00

EMPLOYEE BENEFITS:

• Full Medical, Dental, Vision and Chiropractic/Acupuncture Coverage. 
• 401(k) Plan; with 4% Employer Contribution (After 1 Year of Employment).
• Employer Sponsored Basic Life Insurance.
• Voluntary Supplemental Life Insurance and Long Term Disability Insurance.
• Employee Assistance Program (EAP).
• Voluntary Pet Insurance (VPI).
• Voluntary Flexible Spending Account.
• Voluntary Legal & ID Theft Services.

TECHNICAL REQUIREMENTS:

You must have:

• Solid internet connection (50 Mbps)
• Quiet space without distractions
• Must be able to work independently, comply with job description requirements/expectations, and get the job done
  

PHYSICAL DEMANDS:

As a 211 LA County Care Coordinator you will be regularly required to work at a desk, conference table and work at a computer for extended periods of time. You will be frequently required to walk and sit and occasionally required to stand. You will be regularly required to work in an indoor climate-controlled environment with moderate noise levels. You will be occasionally required to lift and/or move up to 15 pounds unassisted. You may be occasionally required to drive to locations to attend meetings.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  The employee is frequently required to: work in an environment with office machines, and to travel to off site locations for meetings or other agency business.

VETERANS OR FORMER MILITARY WELCOMED 

211 LA is an equal opportunity employer and complies with all applicable federal, state and local employment laws. 211 LA strictly prohibits and does not tolerate discrimination because of race, color, religion, sex (including pregnancy), national origin, sexual orientation, gender identity or expression, age, disability, military status, or genetic information. This applies to all stages of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits and termination of employment.

211 LA complies with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local law. Consistent with those requirements, 211 LA will reasonably accommodate qualified individuals with a disability if such accommodation would allow the individual to perform the essential functions of the job, unless doing so would create an undue hardship. 211 LA will also provide reasonable accommodations for an employee’s sincerely held religious beliefs or practices, unless doing so will not create an undue hardship. 211 LA prohibits, any form of discipline, reprisal, intimidation or retaliation for good faith reports or complaints of incidents of discrimination of any kind, pursuing any discrimination claim or cooperating in related investigations.