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Customer Resolution Specialist

1st Employment Fayetteville, AR
  • Expired: 20 days ago. Applications are no longer accepted.

Customer Resolution Associate

$14hr

ESSENTIAL JOB FUNCTIONS:

• Respond to customer inquiries and requests for service by researching, analyzing, entering, verifying system data, and taking appropriate action to assure accurate and timely resolution.

• Handle emergency contacts with accuracy and urgency to ensure the safety of our employees and customers.

• Achieve first contact resolution by reviewing accounts and negotiating with customers to meet customer needs and minimize Company risk.

• Complete order entry and order completion of work orders.

• Actively promote the Company’s products, programs and services.

• Demonstrate and manage effective time utilization.

• Be a team player.

• Provide superior service resulting in a favorable perception of the Company.

• Develop skills to build partnerships within the Company.

• Develop business acumen.

ADDITIONAL RESPONSIBILITIES:

• Attend ongoing classroom training and web-based learning opportunities to increase customer service skills and industry knowledge.

• Other duties as assigned.

WORKING RELATIONSHIPS:

• Maintain positive and effective working relationships with other customer service employees as well as those in support services, including remittance, correspondence, billing, and credit and collections.

• Maintain positive and effective working relationships with employees in the field resource center.

EXPERIENCE:

• Six months of prior customer service experience required.

• Experience in utility industry preferred.

EDUCATION:

• High school diploma or equivalent required.

KNOWLEDGE:

• General computer knowledge.

• General knowledge of service delivery.

SKILLS/ABILITY/OTHER CHARACTERISTICS:

• Ability to navigate a computerized data entry system or other relevant applications.

• Computer efficiency, comfort with web navigation, ability to quickly navigate across multiple computer programs and systems.

• Problem solving and negotiation skills.

• Ability to communicate accurately and timely.

• Basic mathematical and calculation skills.

• Ability to perform in a fast-paced, multi-tasking environment.

• Strong interpersonal skills with ability to work in an internal team and virtual team environment that shares common goals and daily expectations.

• Ability to work independently with minimal supervision.

• Position is fast paced and requires the meeting of performance metrics.

• Ability to work in an open environment with moderate noise.

• Carry out tasks under fluorescent lighting.

• Position required to field emergent calls from the public related to possible gas leaks.

CERTIFICATIONS/CREDENTIALS:

• None required.

SPECIAL REQUIREMENTS:

• Ability to work various shifts. Shifts are assigned based on a shift bidding process conducted periodically based on business needs.

PHYSICAL REQUIREMENTS:

• Applicant must be able to perform the essential job functions of the position with or without accommodation.

• Communicate with customers via telephone headset while simultaneously using display screen equipment.

• Enter data into software using a keyboard, mouse, and digital display screen.

• Work is deskbound, primarily from a seated position (sit/stand options may be available depending upon ability to safely fit the worker).

Call 479-717-2910 for more information.

** 1st Employment is an Equal Opportunity Employer **

1st Employment

Why Work Here?

Well established company, great working environment!

1st Employment is your local choice for employment services and staffing solutions in Northwest Arkansas. We match qualified workers with great jobs.

Address

Fayetteville, AR
USA

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