Customer Success Specialist- BUNDLAR
- Expired: June 02, 2022. Applications are no longer accepted.
We are looking for a professional, detail oriented and hardworking Customer Success Specialist to join our growing team. As a member of the Customer Success team, you’ll become both an expert in our product and a liaison to our clients. You will be the main point of contact for clients, getting to know their wants, needs, and limits in order to ensure they are effectively onboarded to our platform.
By providing training, updates, and ongoing support, you will foster their success in creating augmented reality. The Customer Success Specialist at BUNDLAR will: Manage various incoming communications through a range of channels, to include phone calls, emails, chats, and Slack messages Provide accurate, valid, and complete information by using the right methods/tools Check in with customers to ensure they’re satisfied and seeing success with the tool, including meeting the success metrics they’ve outlined Field customer issues, escalate as necessary, provide appropriate solutions and alternatives (with the support of the Director of CS), and follow up to ensure resolution Keep records of customer interactions, process customer accounts, and file documents Take comprehensive and actionable meeting notes Escalate queries and concerns Follow communication procedures, guidelines, and policies Troubleshoot common issues with the product or service Proactively engage and check-in with customers Get to know customers needs and identify opportunities for growth Other details Job location is a combination of virtual and in office in Chicago, IL. Working hours consist of standard daytime business hours, with flexibility during peak times Requirements 1 year or more of proven customer support experience or experience as in a client services role Experience in an agency, digital or tech start up environments Customer-oriented mentality and ability to adapt to different types of people Excellent verbal and written communication skills A positive and professional disposition Continuous interest in learning and growth Excellent attention to detail and follow through Ability to multitask, prioritize and manage time effectively Experience working with AR/VR/XR would be helpful, but not required. Working knowledge of Slack, Hubspot are a plus. Benefits Comprehensive Health, Dental and Vision Insurance Company paid Life Insurance Short Term Disability Access to personal life benefits Generous Paid Time off and Holidays
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