Customer Support Specialist

Customer Support Specialist- Seasonal
We are a next-generation Accounting firm, focused on service and driven by technology! We build relationships based on integrity, responsiveness and solidarity, with the goal of making every client a client for life.

*This is a seasonal position ( January to April 2022) with the potential to go full-time depending on need and performance.

Location: Midtown Manhattan, NY (partially remote/partially in office)

Experience: Entry Level

Responsibilities:

• Handling medium to heavy volumes of outbound calls to our clients
• Offer platform support and troubleshooting to our client portal*
• Assist accountants with organizing client’s information, scheduling meetings, and other client’s related tasks or support*
• Complete special projects or other responsibilities assigned by management
• Meet or exceed all productivity deadlines and goals to establish management expectations

*Training provided

Qualifications/Requirements:

• 2 Year associates degree or higher (preferred).
• 1-2 years’ experience working in a position requiring client engagement or providing customer service.
• Must be proficient in the use of business office applications including spreadsheets.
• Demonstrate strong verbal and written communication skills, and the ability to effectively present information over the telephone as all clients will be virtual.
• Demonstrate proficiency in working with others one-on-one and within a group, and the ability to effectively transfer knowledge to others.

Why us:

• Work with the country’s largest virtual accounting firm
• Work with cutting edge technology
• Join an engaging community of like-minded individuals
• Growth opportunities

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