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Customer Support Representative (Call Center Exp. Req.)

#twiceasnice Recruiting
Irving, TX
  • Posted: over a month ago
  • $17 to $20 Hourly
  • Full-Time
  • Benefits: medical,
Job Description

Customer Support Representative (Call Center Exp. Req.)
Location: Carrollton, TX
Salary: $17 - $20 hour DOE + Benefits
Benefits: Medical, PTO, Sick Days
Job Type: Full-Time
Typical Hours: M – F, 9:00 am – 5:00 pm
Start Date: ASAP
Sponsorship is not available
Relocation assistance available

Customer Support Representative Description

Our client in the cellular technology industry is looking for a reliable Customer Support Representative to add to their growing team in Carrollton, TX. In this role, you will provide excellent customer support to end-users over the phone and through email. The ideal candidate has a track record of success resolving customer issues and has experience working in a call center environment. To be successful in this role, you must be a dedicated, friendly, and detail-oriented professional that enjoys technology and problem-solving. This is a great opportunity to join a rapidly growing company that promotes a laid-back work environment and collaboration among their team.

Customer Support Representative Responsibilities

• Answer inbound calls from property managers and end-users
• Address customer questions and handle basic troubleshooting
• Follow up on emailed customer inquiries
• Create new customer accounts and profiles
• Help users adjust app settings to match their preferences
• Remotely activate customer equipment and devices
• Provide end-user assistance for the app or portal to properly control equipment
• Assist customers with log-in information and settings
• Escalate issues as needed

Customer Support Representative Qualifications

• 3+ years of customer support experience required
• Experience working in a call center required
• Stable work history required
• Excellent communication skills required
• Ability to talk on the phone and type a minimum of 36 words per minute required
• Experience working with Salesforce CRM preferred
• Experience providing support for technology products a plus

 

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#twiceasnice Recruiting

Address

Irving, TX
USA

Industry

Business

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