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Customer Service Mgr (F&B Refreshment Services)

#twiceasnice Recruiting Newark, NJ
  • Posted: 2 days ago
  • $65,000 to $75,000 Annually
  • Full-Time
  • Benefits: Vision, Medical, Life Insurance, 401k, Dental

Customer Service Manager
Location: Paterson, NJ
Salary: $65,000 to $75,000 DOE + Benefits
Benefits: Health, Dental, Vision, 401k, Life Insurance
Job Type: Full-Time
Start Date: ASAP
Sponsorship is not available for this job


Customer Service Manager Description

Our client, a refreshment services provider, is looking for a Customer Service Manager to add to their team in Paterson, NJ. You will engage and direct the Customer Service team to resolve issues,
improve processes and provide the best customer service experience. To be successful in this role, you must have great communication skills and work well with others.

Customer Service Manager Responsibilities

• Develop customer service standards, processes and procedures
• Direct, mentor and develop the Customer Service team
• Take ownership of customer issues and follow these issues through to resolution
• Create engaged customers and facilitate organic growth
• Analyze data and compile reports

Customer Service Manager Qualifications

• Bachelor’ degree required
• 3+ years of customer service or sales experience required
• 1+ years in a managerial/ leadership role required
• Experience with MS Word, Excel and Outlook required
• Up-selling experience preferred

#twiceasnice Recruiting

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