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xAI

IT Services Technician

Palo Alto, CA · On-site

We are seeking a motivated and detail-oriented IT Services Technician (Level 1) to join our dynamic IT team. This role is responsible for providing first-line technical support to our Tutors Space ...

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As of Jun 9, 2026, the average hourly pay for xai tutor in the United States is $20.22, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $24.04 per hour, depending on experience, location, and employer.

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A Xai Tutor is responsible for teaching and assisting users in understanding Explainable AI (XAI) concepts, models, and applications. They help bridge the gap between complex AI decisions and human comprehension by providing clear explanations and guidance. This role may involve creating educational materials, answering user queries, and facilitating discussions on AI transparency and interpretability. Xai Tutors often work with students, professionals, or organizations looking to enhance their understanding of AI models and their decision-making processes.

What are some common challenges XAI Tutors face, and how can they be addressed?

XAI Tutors often encounter learners with varying levels of technical background, which can make it challenging to present explainability concepts clearly and effectively. Managing evolving AI technologies and staying up-to-date with new research also requires continuous learning and adaptability. To address these challenges, XAI Tutors frequently personalize their teaching approach, utilize interactive examples, and engage in professional development. Collaborating with faculty, other tutors, or technical teams can further enrich the learning experience and ensure material remains relevant and accessible.

What are the key skills and qualifications needed to thrive in the Xai Tutor position, and why are they important?

To thrive as an XAI Tutor, you need a solid understanding of explainable artificial intelligence concepts, machine learning fundamentals, and instructional design, often backed by a degree in computer science or a related field. Familiarity with platforms like TensorFlow, PyTorch, and educational tools such as LMS (Learning Management Systems) or interactive coding environments is typically expected. Strong communication skills, patience, and the ability to tailor complex concepts for diverse learners are vital soft skills for success. These skills and qualities ensure effective knowledge transfer, foster learner engagement, and support the practical application of XAI principles in real-world scenarios.

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Infographic showing various Xai Tutor job openings in the United States as of May 2026, with employment types broken down into 1% Full Time, and 99% Part Time. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $42,053 per year, or $20.2 per hour.

IT Services Technician

xAI

Palo Alto, CA • On-site

Other

Medical, Dental, Vision, Life, Retirement

Posted 15 days ago

Job description

ABOUT THE ROLE:

We are seeking a motivated and detail-oriented IT Services Technician (Level 1) to join our dynamic IT team. This role is responsible for providing first-line technical support to our Tutors Space, resolving basic IT issues, onboardings and escalating complex problems to specialist teams in various IT disciplines. The ideal candidate is passionate about technology, has strong problem-solving skills, and delivers exceptional customer service. This role is going to support an off-hours schedule and the shift will be from 2-11pm on-site at our Palo Alto HQ.

RESPONSIBILITIES:
  • Provide first-line technical support via phone, email, or in-person for hardware, software, and network-related issues.
  • Troubleshoot and resolve basic IT issues, including desktop, laptop, printer, and peripheral malfunctions.
  • Assist users with software installations, account setups, and password resets.
  • Log, track, and document all service requests in the ticketing system, ensuring timely resolution or escalation.
  • Escalate unresolved issues to Level 2 or specialized teams with detailed documentation.
  • Maintain and update IT knowledge base articles and self-service wikis for common issues.
  • Perform routine maintenance tasks, such as software updates and system backups, as directed
  • Assist with onboarding new employees, including setting up workstations and accounts.
  • Adhere to company IT policies, procedures, and security protocols.
  • Provide new hire onboarding and off-boarding service support
BASIC QUALIFICATIONS:
  • High school diploma or equivalent; Associate's degree in IT, Computer Science, or related field preferred.
  • 0-2 years of experience in IT or a related field (entry-level candidates encouraged to apply)
  • Basic understanding of Windows and macOS operating systems, Microsoft Office Suite, and common software applications.
  • Familiarity with troubleshooting hardware (PCs, laptops, printers) and basic networking concepts (TCP/IP, DNS, DHCP).
  • Strong communication and customer service skills to assist non-technical users effectively.
  • Ability to prioritize tasks and manage time efficiently in a fast-paced environment.
  • CompTIA A+, Network+, or similar certifications are a plus but not required.
  • Ability work after hours and graveyard shifts
PREFERRED SKILLS AND EXPERIENCE:
  • Experience with ticketing systems (e.g., ServiceNow, Jira, Zendesk) or IT service management tools.
  • Basic knowledge of Active Directory and user account management.
  • Willingness to learn and adapt to new technologies and processes
COMPENSATION AND BENEFITS:

$90,000 - $110,000 + Equity (USD hourly)

Base salary is just one part of our total rewards package at , which also includes equity, comprehensive medical, vision, and dental coverage, access to a 401(k) retirement plan, short & long-term disability insurance, life insurance, and various other discounts and perks.

ITAR REQUIREMENTS:
  • To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. 1157, or (iv) Asylee under 8 U.S.C. 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here.  

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