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Wyyerd Jobs (NOW HIRING)

Wyyerd Group LLC

Direct Sales Specialist

Surprise, AZ · On-site

$70K - $130K/yr

This role will be presenting the advantage to Wyyerd Fiber. The role will need to possess exceptional negotiation and customer service skills. Responsibilities * Successfully complete training. (Paid ...

Wyyerd Group LLC

OSP Inspector

Surprise, AZ · On-site

$60K - $70K/yr

Wyyerd Fiber has near-term plans to dramatically accelerate expansion of its FTTH fiber network. The OSP construction team is responsible for working with OSP fiber contractors/cities/municipalities ...

Wyyerd Group LLC

SMB Sales Representative

Surprise, AZ · On-site

$80K - $150K/yr

Wyyerd FIBER, a subsidiary of Wyyerd Group, is seeking a dynamic Direct Sales Person to drive fiber internet service sales. We are looking for someone who is passionate about sales and has experience ...

Wyyerd Fiber

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Materials Management Supervisor

Chandler, AZ · On-site

$50K - $60K/yr

Wyyerd Fiber is seeking a highly organized and driven Materials Management Supervisor to lead warehouse/yard operations supporting fiber infrastructure construction, network operations, and customer ...

Wyyerd Group LLC

Operation Technician I

Gilbert, AZ · On-site

The Operations Technician is a vital part of the Wyyerd team. This position takes on the face of Wyyerd as the technician and the person in front of the customer. The technician will be efficient ...

Wyyerd Group LLC

Direct Sales Specialist

Surprise, AZ · On-site

This role will be presenting the advantage to Wyyerd Fiber. The role will need to possess exceptional negotiation and customer service skills. Responsibilities ● Successfully complete training ...

Wyyerd Group LLC

Infrastructure Technician/Splicer

Tucson, AZ · On-site

$23.75 - $28.25/hr

Wyyerd is seeking an OSP Fiber Splicer who will be responsible for supporting the construction of FTTH GPON plant by installing conduit, pulling fiber, splicing fiber, in addition to other duties ...

Wyyerd Group LLC

OSP Project Manager

Surprise, AZ · On-site

Wyyerd has near-term plans to dramatically accelerate expansion of its FTTH fiber plant throughout Arizona. The OSP Engineering PM is responsible for working with outside plant engineers ...

Wyyerd Group LLC

Permit Reviewer

Surprise, AZ · On-site

Wyyerd is seeking a detail-oriented FTTH Permit Reviewer to join our team. In this role, you will be responsible for reviewing permit designs to ensure compliance with regulatory requirements ...

Wyyerd Fiber

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Materials Management Manager

Gilbert, AZ · On-site

$65K - $70K/yr

Wyyerd Fiber is seeking a highly organized, strategic, and results-driven Materials Management Manager to lead and optimize warehouse, yard, inventory, logistics, and materials management operations ...

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Wyyerd information

What is a Wyyerd and what do they do?

Wyyerd is not a traditional job title but rather the name of a telecommunications company specializing in fiber internet services. Employees at Wyyerd typically work in roles related to customer service, network installation, technical support, and operations. Their main goal is to provide reliable high-speed internet, phone, and related services to residential and business customers. If you are looking for a specific job within Wyyerd, such as technician or customer support representative, the responsibilities will be tailored to that role. Wyyerd values customer satisfaction, technical proficiency, and commitment to quality service.

What is a Wyyerd job?

A Wyyerd job typically refers to a position at Wyyerd, a fiber internet service provider. Jobs at Wyyerd can range from technical roles like network engineering to customer service, sales, and field operations. Employees at Wyyerd work to deliver high-speed fiber internet to residential and business customers. Joining Wyyerd often means contributing to a growing company with a focus on reliable and high-quality internet services.

What are some common challenges a fiber optic technician at Wyyerd may face in their day-to-day work?

Fiber optic technicians at Wyyerd often encounter challenges such as troubleshooting connectivity issues in the field, working in various weather conditions, and ensuring installations meet both company and industry standards. Collaborating with team members, communicating clearly with customers, and staying up to date with evolving technology are also key aspects of the role. Success in this position often requires adaptability, strong problem-solving skills, and a commitment to delivering high-quality service.

What is the difference between Wyyerd vs Cable Installer?

AspectWyyerdCable Installer
Required CredentialsHigh school diploma, technical trainingHigh school diploma, technical training
Work EnvironmentOffice, field work installing and maintaining internet servicesField work installing cable and internet connections
Employer & IndustryTelecommunications companies like WyyerdTelecom and cable service providers
Common Search & ComparisonWyyerd vs Cable Installer

Wyyerd and Cable Installer roles both require technical skills and fieldwork in telecommunications. Wyyerd is a specific company, whereas Cable Installer is a general job title across multiple employers. The main difference lies in the employer and brand association, but the skills and credentials are quite similar.

What are the key skills and qualifications needed to thrive as a Network Technician at Wyyerd, and why are they important?

To thrive as a Network Technician at Wyyerd, you need a solid understanding of networking fundamentals, fiber optic technology, and troubleshooting, often supported by a relevant associate degree or certifications such as CompTIA Network+. Familiarity with network monitoring tools, fiber splicing equipment, and customer management systems is typically required. Strong problem-solving abilities, clear communication, and a customer-focused attitude help technicians excel in both technical and client-facing situations. These skills are crucial for ensuring reliable network performance, quick issue resolution, and positive customer experiences.
More about Wyyerd jobs
What cities are hiring for Wyyerd jobs? Cities with the most Wyyerd job openings:
What states have the most Wyyerd jobs? States with the most job openings for Wyyerd jobs include:
What job categories do people searching Wyyerd jobs look for? The top searched job categories for Wyyerd jobs are:
Wyyerd jobs near you

Customer Service & Activation Representative

Wyyerd Group LLC

Surprise, AZ • On-site

$14.75 - $20/hr

Full-time

Posted 17 days ago

Job description

Overview

Wyyerd Fiber is seeking a Customer Service and Activation Representative (CSAR) to be part of a high-energy, customer-focused team that handles inbound sales, customer support, and service activation for our residential and small business customers. As the first point of contact, the CSAR plays a critical role in delivering an exceptional experience to both prospective and existing customers.

In addition to supporting sales and billing inquiries, this role also includes technical support and troubleshooting responsibilities, specifically for our fiber optic internet and VoIP services.



Key Responsibilities

  • Deliver exceptional customer service via phone, email, and in person, serving as the front line for all inquiries.

  • Support customers through the activation and provisioning of fiber internet and VoIP phone services.

  • Handle technical troubleshooting for fiber-related connectivity issues, including:

    • Diagnosing ONT (Optical Network Terminal) and modem/router connectivity problems.

    • Assisting with Wi-Fi performance and configuration (SSID/password, device connectivity).

    • Walking customers through basic hardware resets and physical connection checks.

    • Identifying and escalating advanced network issues to Tier 2 support or field technicians.

  • Ensure first-call resolution by thoroughly addressing both technical and non-technical customer concerns.

  • Process service requests, including moves, adds, changes, and cancellations, using the network management system (e.g., Calix, SMx, etc.).

  • Assist with billing inquiries, payments, and plan adjustments while ensuring account accuracy.

  • Promote and upsell Wyyerd Fiber services by identifying customer needs and recommending appropriate packages.

  • Document customer interactions accurately within CRM and ticketing systems.

  • Maintain up-to-date knowledge of Wyyerd Fiber’s network, services, and troubleshooting protocols.



Qualifications & Experience

  • 2+ years of customer service experience, preferably in a telecom or ISP environment.

  • Strong understanding of home networking setups including Wi-Fi , device connectivity, and speed management.

  • Experience using ticketing systems and customer management platforms.

  • Comfortable with the Google Workspace (Gmail, Docs, Sheets, etc.).

  • Typing speed of 40+ words per minute.

  • High school diploma or equivalent required; additional technical training or certifications are a plus.

  • Strong interpersonal and communication skills.

  • Ability to troubleshoot, think critically, and adapt to dynamic situations.

  • Must enjoy helping people and solving problems in a fast-paced environment.



Preferred Skills (Not Required but a Plus)

  • Experience supporting VoIP phone services.

  • Familiarity with network diagnostic tools (e.g., ping, speed test).

  • Understanding of fiber optic internet, networking concepts, and home networking equipment (ONTs, routers, mesh systems, etc.).



Why Wyyerd Fiber?

At Wyyerd, we’re building a better internet — one that’s faster, more reliable, and customer-first. As part of our growing team, you’ll be on the front lines of transforming how people connect, work, and live. Join us and be part of the fiber future.