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Work From Home Technical Support Representative Jobs

EBSCO

Technical Support Representative

$37K - $52K/yr

The Technical Support Representative must work with other internal organizations to communicate, prioritize, and advocate on behalf of the customer. The Technical Support Representative must ...

EBSCO

Technical Support Representative

$37K - $52K/yr

The Technical Support Representative must work with other internal organizations to communicate, prioritize, and advocate on behalf of the customer. The Technical Support Representative must ...

AssetWorks LLC

Technical Support Representative

... escalated from Tier 1. In addition to the AssetWorks products you will work with third party ... Windows Home and Server OS * Microsoft Applications * Oracle/Microsoft SQL Server * SQL * Log file ...

StarRez

Technical Support Representative

OR · On-site +1

Work Location: Remote (US) * Travel: Less than 5% (The percentage of travel is an estimation and ... People from various ethnicities, ages, genders, and abilities are encouraged to apply. Notice to ...

Foundant

Technical Support Representative

From grant management and community foundations to process automation and data collaboration, our ... Where You'll Work: * As a remote-first workplace, we believe in offering flexibility and the ...

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How much do work from home technical support representative jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for work from home technical support representative in the United States is $21.13, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $24.04 per hour, depending on experience, location, and employer.

What is a Work From Home Technical Support Representative job?

A Work From Home Technical Support Representative provides remote assistance to customers experiencing technical issues with a product or service. They troubleshoot problems, guide users through solutions, and escalate complex issues when needed. This role requires strong communication skills, technical knowledge, and the ability to work independently. Representatives often support customers via phone, email, or chat while following company policies and procedures.

Will Amazon really pay you to work from home?

Work From Home Technical Support Representatives at Amazon are paid for their work, typically receiving an hourly wage or salary. Compensation depends on the role, location, and experience, and employees often need to complete training and have basic technical skills. Amazon's remote support jobs are legitimate employment opportunities with standard pay practices.

What are the key skills and qualifications needed to thrive in the Work From Home Technical Support Representative position, and why are they important?

To thrive as a Work From Home Technical Support Representative, you need strong troubleshooting abilities, technical knowledge of relevant products or services, and typically at least a high school diploma or equivalent. Familiarity with remote desktop tools, helpdesk software, ticketing systems, and sometimes certifications like CompTIA A+ are often required. Outstanding verbal communication, patience, and time management set high performers apart in this role. These qualities are crucial for efficiently resolving customer issues, maintaining service quality, and ensuring customer satisfaction in a remote setting.

What does a typical workday look like for a Work From Home Technical Support Representative?

A typical workday as a Work From Home Technical Support Representative involves handling customer inquiries via phone, chat, or email, diagnosing technical issues, and guiding users to resolve problems with products or services. You'll often juggle multiple cases simultaneously, documenting each interaction in the company’s helpdesk or CRM system. Though remote, you may participate in regular team meetings and collaborate with engineers or other support team members to address complex issues. Expect a structured schedule, often with set shifts, and opportunities for ongoing training to stay current with product updates and troubleshooting techniques.

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Work from Home Technical Support Representative jobs near you
Technical Support Representative, Need Linux and MSP Experience, 3rd Shift - Work From Home

Technical Support Representative, Need Linux and MSP Experience, 3rd Shift - Work From Home

Next Step Systems

Des Plaines, IL • On-site, Remote

Full-time

Medical, Retirement, PTO

Posted 2 days ago

Job description

Technical Support Representative, Need Linux and MSP Experience, 3rd Shift - Work From Home
Managed Services Provider and Linux experience is required for this Technical Support Representative position.
We need someone that is willing to work 1 weekend day (not necessarily both). Also, someone that understands that support is 24/7. This is a 100% Remote opportunity.
Responsibilities:
- Provide technical support for customers via phone, ticket system or messenger.
- Provide support in a wide range of advanced Linux and AWS server management issues.
- Use critical thinking skills to identify and resolve technical problems.
- Maintain effective communication with internal and external channels.
- Provide short-term resolutions and develop preventative measures for the longer term.
- Monitor server alerts for any performance issues and address them appropriately.
- Help create internal documentation as well as customer facing knowledge base.
- Assist in onboarding, training and mentoring new team members.
- Keep up to date with relevant technologies.
Qualifications:
- 1+ years of experience in customer service/technical support via phone or ticketing system.
- Experience as System Administrator, or End User of a Linux Operating System. OS: Ubuntu, CentOS, CloudLinux; Fundamentals: DNS, Networking, IP routing; Database: MySQL; Control Panel: cPanel, AWS.
- Managed Services Provider (MSP) experience is required.
- Experience with troubleshooting in multi-user environments.
- Hands-on experience working with AWS (EC2, CloudWatch, AutoScaling, etc.).
- General understanding of networking (TCP/IP, DNS, Routing, E-Mail).
- Demonstration of independent thinking and decision-making abilities.
- Ability to multitask, adapt to changes quickly, and to prioritize work.
- Excellent communication, availability and interpersonal skills.
- Strong troubleshooting skills in a fast-paced environment.
- Open to 24/7 support environment.
- Availability to possibly working weekends.
Benefits include medical insurance, retirement plan, PTO, etc. Salary: 80K+ DOE. Keywords: Des Plaines IL Jobs, Technical Support Representative, Linux, Ubuntu, CentOS, CloudLinux, DNS, Networking, IP Routing, MySQL, cPanel, AWS, EC2, CloudWatch, TCP/IP, Email, Systems Administrator, Remote, Work From Home, Illinois Recruiters, IT Jobs, Illinois Recruiting
Looking to hire for similar positions in Des Plaines, IL or in other cities? Our IT recruiting agencies and staffing companies can help.
We help companies that are looking to hire Technical Support Representatives for jobs Des Plaines, Illinois and in other cities too. Please contact our IT recruiting agencies and IT staffing companies today! Phone 630-428-0600 ext 11 or email us at jobs@nextstepsystems.com. Click here to submit your resume for this job and others.
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