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Wfm Customer Service Representative Jobs in Decatur, IL

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Wfm Customer Service Representative information

See Decatur, IL salary details

$9

$18

$26

How much do wfm customer service representative jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for wfm customer service representative in Decatur, IL is $18.23, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $20.29 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a WFM Customer Service Representative, and why are they important?

To thrive as a WFM (Workforce Management) Customer Service Representative, you need strong customer service skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with WFM software such as NICE, Genesys, or Verint, and experience with CRM systems are important technical qualifications. Excellent communication, adaptability, and time management help you excel in dynamic and sometimes high-pressure environments. These skills and tools are vital for efficiently addressing customer inquiries, managing workforce schedules, and ensuring service goals are met.

How does a WFM Customer Service Representative typically interact with workforce management systems and what challenges might arise?

As a WFM (Workforce Management) Customer Service Representative, you'll regularly use WFM software to monitor schedules, track attendance, and ensure adequate coverage during peak hours. A common challenge is adapting quickly to last-minute schedule changes or unexpected call volume spikes, which requires flexibility and strong communication skills. You'll often collaborate with team leads and WFM analysts to report on staffing issues and help optimize shift coverage. This hands-on experience with scheduling tools and real-time data can open up pathways to advanced positions in workforce planning or operations management.

What is a WFM Customer Service Representative?

A WFM (Workforce Management) Customer Service Representative is a professional who handles customer inquiries and support requests while also working closely with workforce management systems. Their responsibilities often include answering customer questions, resolving issues, and ensuring efficient scheduling and staffing through WFM tools. They help maintain service levels by balancing customer needs with operational requirements. This role requires strong communication skills and a good understanding of scheduling software and customer service processes.
What are popular job titles related to Wfm Customer Service Representative jobs in Decatur, IL? For Wfm Customer Service Representative jobs in Decatur, IL, the most frequently searched job titles are:
What job categories do people searching Wfm Customer Service Representative jobs in Decatur, IL look for? The top searched job categories for Wfm Customer Service Representative jobs in Decatur, IL are:
What cities near Decatur, IL are hiring for Wfm Customer Service Representative jobs? Cities near Decatur, IL with the most Wfm Customer Service Representative job openings:
Wfm Customer Service Representative jobs near you
Insurance Customer Service Representative

Insurance Customer Service Representative

First Mid

Forsyth, IL

$17.74 - $22.19/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 18 days ago

First Mid Bank & Trust rating

7.8

Company rating: 7.8 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

66th of 141 rated banks

Job description

At First Mid, base salary is one component of our Total Rewards program. Exact compensation is determined by factors such as (but not limited to) education, skills, internal equity, and experience. This position offers additional compensation in the form of discretionary short-term incentives (i.e. bonus, incentives, and/or commission). Benefits for this role include comprehensive healthcare, well-being benefits, paid family leave as well as generous paid time off. Total Rewards also include banking perks, tuition reimbursement, an Employee Stock Purchase Plan, and a 401K plan with company match. Incentives and benefits are subject to eligibility requirements.
Responsible for transactional customer service and policy renewal process. Supports account managers and producers in renewing existing policies and selling new accounts.
Responsibilities include, but are not limited to:
  • Renews expiring policies by gathering updated customer information and processing with underwriters/systems for policy issue.
  • Meets customers’ daily requests including policy changes, certificates of insurance, provides answers to customer questions.
  • Monitors policy expiration list to be certain that expiring policies are renewed.
  • Monitors accounts receivable balances on assigned accounts.
  • Provides administrative support to producers including preparing insurance applications.
  • Cross-sell insurance and bank services in a professional manner.
  • Complete required training associated with job function.
  • Performs other duties as required.
Qualifications
Education:
  • Bachelor’s degree preferred
Experience:
  • Prior experience in property-casualty insurance agency or with an insurance company is preferred.
  • Prior work with Excel, Word and related software is required
Skills:
  • Thorough knowledge of insurance products and coverages.
  • High level of organizational and communication skills including the ability to handle multiple simultaneous tasks and establish priorities.
  • Ability to empathize with customers and to respond appropriately.
  • High level of ability with Word, Excel and related software.
  • May be required to work earlier or later than the normal workday.
  • Must maintain an Illinois Producers license and a valid Illinois driver’s license.
  • May require work outside the office, extended hours or customer visits.
Total Rewards:
  • Competitive health, dental amp; vision coverage with HSA match
  • 401(k) with employer match + Employee Stock Purchase Plan
  • Generous PTO, paid holidays amp; parental leave
  • Tuition reimbursement amp; performance-based bonuses
  • Visit our Total Rewards page to see our full list of benefits
First Mid Bancshares, Inc. is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation, protected veteran status, or any other applicable federal or state-protected classification.
THIS JOB DESCRIPTION DOES NOT CONSTITUTE A CONTRACT FOR EMPLOYMENT

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