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Weekend Call Center Associate Jobs in Florida (NOW HIRING)

SFP Health Group

Call Center Specialist

Clermont, FL

$15 - $18.75/hr

SFP Health Group (The Doctors Center | Soni Family Practice | Elite Associates | ENT Associates) Job title: Call Center Specialist Division/Department: Clinic Operations Reports to: Call Center ...

Soni Family Practice

Call Center Specialist

Clermont, FL · On-site

$15 - $18.75/hr

SFP Health Group (The Doctors Center | Soni Family Practice | Elite Associates | ENT Associates) Job title: Call Center Specialist Division/Department: Clinic Operations Reports to: Call Center ...

EyeSouth Partners

Call Center Representative

Panama City, FL · On-site

$14.25 - $17.75/hr

High school diploma or equivalent; associate's degree or certification in healthcare administration is a plus. * Previous experience in a call center, customer service, or healthcare setting is ...

MTM LLC

Call Center Manager

Miami, FL

The Director of Call Center will oversee the entire call center operation, managing a team of sales agents responsible for generating new business and driving sales over the phone. You'll be ...

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All JobsCall Center Associate JobsWeekend Call Center Associate JobsWeekend Call Center Associate Jobs in Florida

Weekend Call Center Associate information

What is the difference between Weekend Call Center Associate vs Customer Service Representative?

AspectWeekend Call Center AssociateCustomer Service Representative
CredentialsHigh school diploma or equivalent; basic communication skillsHigh school diploma or equivalent; strong communication skills
Work EnvironmentCall centers, primarily during weekends and eveningsOffice or remote, full-time or part-time, varied shifts
Industry UsageCustomer support, telecommunication, retailCustomer support across multiple industries
Search IntentWeekend-specific roles, part-time support jobsGeneral customer service roles, full-time or part-time

The Weekend Call Center Associate typically works during weekends in call center environments, focusing on customer support during specific hours. Customer Service Representatives may work full-time or part-time in various settings, handling broader customer inquiries. Both roles require strong communication skills and similar credentials, but their schedules and work environments differ.

What are the most commonly searched types of Weekend Call Center jobs in Florida? The most popular types of Weekend Call Center jobs in Florida are:
What cities in Florida are hiring for Weekend Call Center Associate jobs? Cities in Florida with the most Weekend Call Center Associate job openings:
Weekend Call Center Associate jobs near you
Call Center Representative

Call Center Representative

EyeSouth Partners

Fort Pierce, FL

$14.50 - $18/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 6 days ago

EyeSouth Partners rating

6.0

Company rating: 6.0 out of 10

Based on 21 frontline employees who took The Breakroom Quiz

Job description

Company Overview
Join the team at St. Lucie Eye Associates, where compassionate care meets cutting-edge eye health services. For over 75 years, we've proudly served the Treasure Coast with a commitment to excellence and community. Our team of dedicated professionals works together to preserve and enhance vision for every patient. Come grow your career with us and make a meaningful impact every day.
St. Lucie Eye is affiliated with EyeSouth Partners' premier network of medical and surgical specialty eye care services.
Position Summary
As a Call Center Representative, you will play a vital role in delivering high-quality service to our patients and ensuring their needs are met promptly and professionally. You will serve as the first point of contact for patients, referring doctor offices and pharmacies, assisting them with inquiries, appointments, medical information, and providing outstanding customer service.
Responsibilities
  • Answer incoming calls from patients and address their inquiries, concerns, and requests in a courteous and empathetic manner.
  • Schedule, reschedule, and confirm appointments for patients across various ophthalmology sub-specialties.
  • Verify patient information and obtain necessary medical information to create a comprehensive medical advisory.
  • Update electronic health records (EHR) accurately and efficiently.
  • Provide accurate and detailed information about healthcare services, procedures, and insurance coverage to patients.
  • Advances medical knowledge to understand various diagnosis for efficient triaging and scheduling requirements.
  • Handle patient complaints, issues, and concerns professionally, aiming to resolve them to the patient's satisfaction.
  • Collaborate with external medical professionals such as referring Doctor offices and other internal departments to ensure seamless patient care coordination.
  • Maintain cohesive physician schedules for affiliated practices and locations.
  • Document call interactions and relevant patient information accurately in the call center software system.
  • Adhere to strict confidentiality standards and maintain patient privacy in accordance with HIPAA regulations.
  • Participate in ongoing training to stay updated on medical procedures, policies, and call center software.
  • Strive to achieve and exceed call center performance metrics, including call quality, first-call resolution, and patient satisfaction scores.
  • Handle high call volumes and manage multiple tasks simultaneously while maintaining a positive attitude.
  • Accurately and efficiently process and transfer calls as needed using a multi-line phone system
Qualifications
  • High school diploma or equivalent; associate's degree or certification in healthcare administration is a plus.
  • Previous experience in a call center, customer service, or healthcare setting is advantageous.
  • Previous ophthalmology experience a plus.
  • Strong communication skills, both verbal and written, with the ability to communicate complex medical information clearly.
  • Empathy, compassion, and a customer-focused mindset when dealing with patients.
  • Familiarity with medical terminology, healthcare procedures, and insurance concepts.
  • Proficiency in using call center software, databases, and electronic health records (EHR) systems.
  • Excellent multitasking skills and the ability to work under pressure.
  • Strong problem-solving abilities to address patient inquiries effectively.
  • Ability to maintain professionalism and composure during stressful situations.
  • Understanding of HIPAA regulations and patient confidentiality.
  • Positive attitude, adaptability, and a willingness to learn and grow in a dynamic healthcare environment.
Company Benefits
We offer a competitive benefits package to our employees:
  • Medical
  • Dental
  • Vision
  • 401k w/ Match
  • HSA/FSA
  • Telemedicine
  • Generous PTO Package
We also offer the following benefits for FREE:
  • Employee Discounts and Perks
  • Employee Assistance Program
  • Group Life/AD&D
  • Short Term Disability Insurance
  • Long Term Disability Insurance

EyeSouth Partners is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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