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Walmart Resolution Coordinator Jobs (NOW HIRING)

Walmart

Walmart Warehouse Area Manager

Berryton, KS · On-site

$65K - $98K/yr

... coordinating workloads in order to achieve facility goals eg production quality safety Monitor and ... home office on resolution of claims scheduling carrier unloads and resolving concerns and ...

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Walmart Resolution Coordinator information

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$11

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$44

How much do walmart resolution coordinator jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for walmart resolution coordinator in the United States is $23.32, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $25.96 per hour, depending on experience, location, and employer.

What is a Walmart Resolution Coordinator?

A Walmart Resolution Coordinator is responsible for managing and resolving issues related to orders, deliveries, and customer complaints within Walmart’s operations. They act as a liaison between customers, vendors, and internal teams to ensure problems are addressed efficiently and accurately. Their duties often include investigating discrepancies, processing claims, and providing timely solutions to maintain customer satisfaction and operational efficiency. This role requires strong problem-solving, communication, and organizational skills.

What is the difference between Walmart Resolution Coordinator vs Walmart Customer Service Associate?

AspectWalmart Resolution CoordinatorWalmart Customer Service Associate
Primary RoleResolve customer issues, process refunds, and handle escalationsAssist customers on the sales floor, answer questions, and process transactions
Required SkillsProblem-solving, communication, conflict resolutionCustomer service, communication, sales skills
Work EnvironmentBack-office, resolution centers, or customer service desksSales floor, checkout lanes, customer service counters
CertificationsNone typically requiredNone typically required

The Walmart Resolution Coordinator focuses on resolving complex customer issues and processing refunds, often working behind the scenes or in dedicated resolution centers. In contrast, the Walmart Customer Service Associate interacts directly with customers on the sales floor, assisting with everyday inquiries and transactions. Both roles require strong communication skills but differ mainly in their scope and work environment.

What are the key skills and qualifications needed to thrive as a Walmart Resolution Coordinator, and why are they important?

To excel as a Walmart Resolution Coordinator, you typically need strong problem-solving abilities, attention to detail, and a high school diploma or equivalent. Familiarity with customer service software, case management systems, and proficiency in using Microsoft Office tools are commonly required. Excellent communication, patience, and teamwork are vital soft skills for effectively addressing customer concerns and collaborating with internal teams. Mastering these skills ensures timely and accurate resolution of issues, leading to improved customer satisfaction and operational efficiency.

What are some typical challenges faced by a Walmart Resolution Coordinator, and how can they be addressed?

Walmart Resolution Coordinators often encounter challenges such as managing high volumes of customer issues, resolving conflicts between departments, and meeting tight deadlines for case resolution. To address these challenges, strong communication and organizational skills are crucial, as well as the ability to prioritize tasks effectively. Building positive relationships with both internal teams and customers also helps streamline problem-solving and ensures resolutions are satisfactory for all parties involved.
Infographic showing various Walmart Resolution Coordinator job openings in the United States as of May 2026, with employment types broken down into 2% As Needed, 72% Full Time, 22% Part Time, 2% Temporary, and 2% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $48,503 per year, or $23.3 per hour.
Senior Analyst, Operations - Fraud Prevention and Investigation

Senior Analyst, Operations - Fraud Prevention and Investigation

Walmart

Fayetteville, AR

$60K - $110K/yr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 5 days ago

Walmart rating

6.0

Company rating: 6.0 out of 10

Based on 21,657 frontline employees who took The Breakroom Quiz

23rd of 39 rated national retailers

Job description

Position Summary...What you'll do...

The Sr. Analyst, Digital Identity Operations & Governance supports the performance, governance, and continuous improvement of the identity verification ecosystem supporting Last Mile Delivery (LMD). This role is responsible for operational analysis, vendor performance tracking, incident coordination, reporting, and process optimization to help ensure scalable, secure, and frictionless onboarding experiences.
This individual partners with Product, Engineering, Operations, Compliance, and vendor teams to support identity platform performance, operational governance, fraud prevention efforts, and data-driven decision-making.
Essential Functions
Operational Support & Performance Monitoring
  • Supports day-to-day operations of identity verification platforms and onboarding workflows.
  • Monitors operational performance metrics, onboarding trends, and platform health indicators.
  • Assists with operational escalations, incident tracking, and resolution coordination.
  • Supports platform stability efforts through monitoring, reporting, and process documentation.

Vendor Performance & Governance Support
  • Tracks vendor SLAs, KPIs, and operational performance metrics.
  • Assists with vendor issue management, reporting, and governance activities.
  • Supports compliance reviews, audit preparation, and documentation efforts.
  • Helps ensure adherence to operational standards, policies, and identity verification controls.

Data Analysis & Reporting
  • Develops operational dashboards and reporting to measure onboarding performance, fraud trends, and vendor effectiveness.
  • Analyzes operational data to identify workflow inefficiencies, onboarding friction, and improvement opportunities.
  • Provides insights and recommendations to support operational and strategic decision-making.
  • Supports KPI tracking and recurring business reviews.

Process Improvement & Cross-Functional Coordination
  • Identifies opportunities to improve operational efficiency, onboarding success rates, and fraud prevention outcomes.
  • Supports automation and process optimization initiatives.
  • Partners with Product, Engineering, Operations, Compliance, and vendor teams to support execution of operational priorities.
  • Assists with documentation, communication, and coordination across multiple workstreams.

Minimum Qualifications
  • 2+ years of experience in program management, operations, fraud prevention, identity verification, or a related business function.
  • 1+ year of experience analyzing operational data, performance metrics, and trends to support business decisions.
  • Experience working in a corporate operations environment with cross-functional stakeholders.
  • Experience supporting identity fraud, identity verification, onboarding, risk, compliance, or fraud-related processes.
  • Proficiency with Microsoft Office Suite, particularly Excel and PowerPoint, with the ability to develop reports, presentations, and operational documentation.
  • Demonstrated ability to communicate findings, present recommendations, and provide updates to stakeholders and leadership teams.

Preferred Qualifications
  • Experience supporting identity verification platforms, onboarding operations, or digital identity programs.
  • Experience monitoring product performance, operational workflows, and vendor or platform health metrics to ensure successful execution.
  • Experience leading process improvement initiatives and partnering with Product, Engineering, Compliance, and Operations teams to drive operational outcomes.

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices. Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart.
The annual salary range for this position is $60,000.00 - $110,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include :
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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Minimum Qualifications: Bachelor’s degree in Business Administration, Engineering, Operations , or related field OR 2 years’ experience in operations, project management, or related area.Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Master's degree in Business Administration, Engineering, Operations , or related field, Project Management CertificationMasters: Business Administration, Masters: Computer Engineering, Masters: Operations ManagementProject Management - Project Management Professional - CertificationPrimary Location...802 Respect Dr, Bentonville, AR 72716, United States of AmericaWalmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.

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About Walmart

Sourced by ZipRecruiter

From our humble beginnings as a small discount retailer in Rogers, Ark., Walmart has opened thousands of stores in the U.S. and expanded internationally. Through innovation, we're creating a seamless experience to let customers shop anytime and anywhere online and in stores. We are creating opportunities and bringing value to customers and communities around the globe. Walmart operates approximately 10,500 stores and clubs in 19 countries and eCommerce websites. We employ 2.1 million associates around the world — nearly 1.6 million in the U.S. alone.

Industry

Retail and transportation and warehousing

Company size

10,000+ Employees

Headquarters location

Bentonville, AR, US

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