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Walmart Resolution Coordinator information

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How much do walmart resolution coordinator jobs pay per hour?

As of Jun 8, 2026, the average hourly pay for walmart resolution coordinator in the United States is $23.32, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $25.96 per hour, depending on experience, location, and employer.

What is a Walmart Resolution Coordinator?

A Walmart Resolution Coordinator is responsible for managing and resolving issues related to orders, deliveries, and customer complaints within Walmart’s operations. They act as a liaison between customers, vendors, and internal teams to ensure problems are addressed efficiently and accurately. Their duties often include investigating discrepancies, processing claims, and providing timely solutions to maintain customer satisfaction and operational efficiency. This role requires strong problem-solving, communication, and organizational skills.

What is the difference between Walmart Resolution Coordinator vs Walmart Customer Service Associate?

AspectWalmart Resolution CoordinatorWalmart Customer Service Associate
Primary RoleResolve customer issues, process refunds, and handle escalationsAssist customers on the sales floor, answer questions, and process transactions
Required SkillsProblem-solving, communication, conflict resolutionCustomer service, communication, sales skills
Work EnvironmentBack-office, resolution centers, or customer service desksSales floor, checkout lanes, customer service counters
CertificationsNone typically requiredNone typically required

The Walmart Resolution Coordinator focuses on resolving complex customer issues and processing refunds, often working behind the scenes or in dedicated resolution centers. In contrast, the Walmart Customer Service Associate interacts directly with customers on the sales floor, assisting with everyday inquiries and transactions. Both roles require strong communication skills but differ mainly in their scope and work environment.

What are the key skills and qualifications needed to thrive as a Walmart Resolution Coordinator, and why are they important?

To excel as a Walmart Resolution Coordinator, you typically need strong problem-solving abilities, attention to detail, and a high school diploma or equivalent. Familiarity with customer service software, case management systems, and proficiency in using Microsoft Office tools are commonly required. Excellent communication, patience, and teamwork are vital soft skills for effectively addressing customer concerns and collaborating with internal teams. Mastering these skills ensures timely and accurate resolution of issues, leading to improved customer satisfaction and operational efficiency.

What are some typical challenges faced by a Walmart Resolution Coordinator, and how can they be addressed?

Walmart Resolution Coordinators often encounter challenges such as managing high volumes of customer issues, resolving conflicts between departments, and meeting tight deadlines for case resolution. To address these challenges, strong communication and organizational skills are crucial, as well as the ability to prioritize tasks effectively. Building positive relationships with both internal teams and customers also helps streamline problem-solving and ensures resolutions are satisfactory for all parties involved.
Infographic showing various Walmart Resolution Coordinator job openings in the United States as of May 2026, with employment types broken down into 2% As Needed, 72% Full Time, 22% Part Time, 2% Temporary, and 2% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $48,503 per year, or $23.3 per hour.
Manager, Billing Operations and Dispute Management - Walmart Connect

Manager, Billing Operations and Dispute Management - Walmart Connect

Walmart

Berkeley, CA • Remote

$104K - $202K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 5 days ago

Walmart rating

6.0

Company rating: 6.0 out of 10

Based on 21,648 frontline employees who took The Breakroom Quiz

22nd of 39 rated national retailers

Job description

Position Summary...The Billing Operations Manager is responsible for leading the operations model, controls, performance management, and cross-functional execution of our Revenue Cycle Management billing functions.
Reporting to the Senior Manager of Invoicing & Dispute Resolution, this role will serve as a horizontal leader across Self-Serve Billing, Managed Serve Billing, Disputes, and 3P Billing, ensuring the team operates with consistency, accountability, accuracy, and scalability.
The ideal candidate will bring strong billing operations experience, people leadership, process improvement discipline, and the ability to connect day-to-day execution with broader revenue, cash, customer, and compliance outcomes.
About Walmart Connect:
At Walmart, we enable the connection between supplier brands and retail shoppers at an unprecedented scale. As primary stewards of our brand promise, “Save Money. Live Better,” we work alongside some of the most talented people in the world to engage with the more than 150M households who shop with us. This is a unique opportunity to join a small, highly-visibility team within the largest company in the world. We believe all digital advertising can be targeted and accountable – and we have Walmart’s sales data to prove it. Walmart Connect wins when suppliers invest in digital media to drive growth; Walmart and our supplier partners win when your digital expertise helps sell more goods online and offline. Growth in our digital advertising business is key to Walmart’s overall growth strategy.What you'll do...Billing Operations:
  • Lead end-to-end Billing Operations across Self-Serve, Managed Serve, and 3P billing, ensuring clear ownership, consistent execution, and alignment across all billing lanes.
  • Establish and manage the billing operating rhythm, including prioritization, workload visibility, escalation paths, and coordination across the full revenue cycle.
  • Own billing governance, including SOPs, approval workflows, adjustment controls, documentation standards, and audit readiness
  • Ensure billing activities are accurate, timely, compliant, and scalable as business volume, customer complexity, and partner needs grow.
Dispute Resolution:
  • Oversee the dispute resolution process to ensure disputes are reviewed, prioritized, resolved, and closed within established SLAs.
  • Partner with Finance, Accounting, Sales, Operations, Legal, and customer-facing teams to resolve complex billing disputes and prevent recurrence.
  • Monitor dispute aging, dispute volume, credit trends, root causes, and financial impact to identify operational or system-driven issues.
Operational Support:
  • Serve as the cross-functional escalation leader for billing issues involving customers, systems, contracts, platforms, internal teams, or third-party partners.
  • Support and develop billing team members who own specific billing lanes, ensuring role clarity, accountability, and consistent performance expectations.
  • Manage team prioritization, capacity planning, training, SOP adherence, and day-to-day operational readiness.
  • Partner with Product, Engineering, Finance, Accounting, Sales, Operations, Legal, and third-party partners to resolve issues and improve billing execution.
Process Improvements & metrics reporting:
  • Define, monitor, and improve Billing Operations KPIs, including billing accuracy, invoice timeliness, SLA adherence, dispute aging, backlog, credit activity, revenue leakage, and cash-cycle impact.
  • Use data and root-cause analysis to identify recurring defects, manual work, control gaps, reconciliation issues, and contract-to-bill breakdowns.
  • Lead process improvement initiatives that reduce rework, improve accuracy, strengthen controls, automate workflows, and scale Billing Operations.
  • Develop reporting, dashboards, and business review materials that provide visibility into performance, risks, trends, and improvement opportunities.
What you'll bring...
  • Bachelor’s degree in Finance, Accounting, Business, or related field.
  • 5+ years of experience in billing operations, revenue operations, or finance operations.
  • Experience supporting marketplace, seller, or platform-based billing models strongly preferred.
  • Strong understanding of billing workflows, dispute resolution, and internal control environments.
  • Experience working with ERP or billing systems and data reporting tools.
  • Strong analytical, organizational, and problem-solving skills.
  • Excellent written and verbal communication skills with the ability to explain billing concepts clearly.
  • Ability to thrive in fast-moving, ambiguous growth environments
  • Ability to collaborate with cross-functional teams such as Product, Engineering, Finance and Legal to identify requirements in tools, dashboards, and access to data to maximize performance and efficiency.
  • Ability to earn trust across Walmart Enterprise.
At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices. Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart.
San Bruno, California US-08848: The annual salary range for this position is $104,000.00 - $202,000.00
Hoboken, New Jersey US-10279: The annual salary range for this position is $96,000.00 - $186,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include :
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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Primary Location...850 Cherry Ave, San Bruno, CA 94066-3031, United States of AmericaWalmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.

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About Walmart

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From our humble beginnings as a small discount retailer in Rogers, Ark., Walmart has opened thousands of stores in the U.S. and expanded internationally. Through innovation, we're creating a seamless experience to let customers shop anytime and anywhere online and in stores. We are creating opportunities and bringing value to customers and communities around the globe. Walmart operates approximately 10,500 stores and clubs in 19 countries and eCommerce websites. We employ 2.1 million associates around the world — nearly 1.6 million in the U.S. alone.

Industry

Retail and transportation and warehousing

Company size

10,000+ Employees

Headquarters location

Bentonville, AR, US

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