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Compliance Coordinator

Department/Care Stream: Compliance

LIA Reporting Structure

Timecard Approver: Compliance Manager

Primary: Compliance Manager

Secondary: VP of Compliance and Risk Management

Status: Full-Time

FLSA: Non-Exempt

Location: Admin Center

Pay Range: $27.40- $35.62/hr

EEO-1: Administrative Support Worker

Organization Information

WellSpace's mission is "achieving regional health through high quality comprehensive care." We believe that everyone deserves to be seen, no matter who you are, where you come from, where you work or what place you call home. At WellSpace, we see you!

We are driven to serve the whole person through comprehensive, integrated care, spanning medical, dental, behavioral health, and supportive services across the region. We do this by building a team of exceptional colleagues who are dedicated to our mission and becoming part of the communities we serve.

As the region's largest Community Health System, WellSpace utilizes a Confluence Model to integrate an internal network of healthcare modalities, including Federally Qualified Health Centers (FQHC), Certified Community Behavioral Health Center (CCBHC), Drug Medi-Cal and Specialty Mental Health programs, California's second largest 988 Suicide and Crisis Lifeline Center, an independent Risk Bearing Organization (WellSpace Nexus), and more into a seamless confluence of care.

To ensure the highest quality of care, WellSpace is accredited by the Joint Commission for Ambulatory Care, Behavioral Health and as a CCBHC. Further, it is certified by the Joint Commission as a Primary Care Medical Home and a Behavioral Health Home. WellSpace's crisis programs are accredited by the American Association of Suicidology and the International Council for Helplines.

Position Summary

The Compliance Coordinator provides essential administrative support for compliance initiatives and projects. Responsibilities include conducting research, analyzing data, preparing reports, performing risk assessments, participating in audits, updating policies, and delivering training to ensure regulatory adherence. The role requires creating presentations, excelling in fast-paced environments, and using advanced technology, Excel, dashboards, and tracking systems. The Coordinator also monitors compliance communication forums, including mailboxes, and responds to inquiries under the supervision of the Deputy Chief of Compliance and in alignment with organizational compliance policies. Exceptional communication skills and effective collaboration with stakeholders are key to achieving compliance goals.

Required Qualifications

• Associate’s degree preferred; OR appropriate work experience necessary to perform the essential functions of the job.
• Experience in project management, program evaluation, team facilitation, and data analysis preferred.
• Analytical thinker with strong conceptual and problem-solving skills.
• Meticulous attention to detail with the ability to multitask.
• Ability to work under pressure and meet deadlines.
• Excellent documentation, communication, and advanced computer skills.
• Ability to work independently, exercise sound judgment, and perform clerical tasks methodically and independently with speed and accuracy.
• Proficiency in providing information professionally and error-free in both verbal and written forms.
• Advanced proficiency in computer information systems, including strong computer literacy, and expertise in word processing and spreadsheet software.
• Adherence to infection control procedures, including rigorous compliance with hand hygiene, symptom self-monitoring, masking, and social distancing protocol.
• Results and outcomes-oriented with strong emphasis on teamwork and collaboration.
• Support the Center/Department/Program to meet High Reliability Organization standards.

Essential Responsibilities

• Evaluate areas of significant compliance risk, identifying potential vulnerabilities and threats.
• Review and document compliance breaches and exposures, providing detailed reports for analysis.
• Conduct thorough audits of internal Policies and Procedures, ensuring adherence to regulatory standards and organizational guidelines.
• Collect and coordinate internal compliance data with auditors and other relevant teams.
• Conduct research on industry best practices and benchmarking data, to keep the compliance department abreast of emerging trends.
• Review existing policies to ensure alignment with current regulations and assist in drafting or updating them, as necessary.
• Manage the compliance mailbox and respond to inquiries as directed by the Deputy Chief of Compliance.
• Conduct compliance related trainings to ensure adherence to regulatory requirements.
• Create compliance educational tools and materials.
• Participate in audits and other compliance monitoring activities.
• Adherence to the Code of Conduct, demonstrate commitment to professional ethics, HIPAA, and maintain strict confidentiality in handling sensitive compliance-related information.
• Promote a safety culture by reporting hazards, errors, and potential patient safety issues.
• Work effectively under minimal supervision, with accountability for specific goals and objectives within designated timelines.
• Exhibit problem-solving, conflict management, dependability and team-building skills to foster a productive work environment.
• Supports the compliance department to meet standards of High Reliability.
• Travel to WellSpace Health service locations as needed.
• Execute any other duties as assigned, demonstrating flexibility and adaptability in meeting evolving organizational needs.

Benefits

Successful candidate will receive regionally competitive salary, above average health benefits at reduced costs, company paid life insurance & long-term disability insurance, additional voluntary retirement plan with company match and no vesting schedule requirement.

• Paid bereavement and jury duty leave
• 11 paid holidays per year
• Paid time off
• Paid sick leave
• Flexible Spending Program
• Company paid malpractice insurance for all providers
• Professional development hours offered annually

Physical Demands and Work Environment

The work environment is characteristic of a medical clinic environment. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to sit; use hands and arms to handle, or reach. The employee is also required to stand; walk; and reach with hands and arms. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust focus. The employee must also possess hearing and speech to communicate in person and over the phone. The noise level in the work environment is usually quiet.

The employee may be in contact with individuals and families in crisis who may be ill, using substances and/or not attentive to personal health and safety for themselves or their homes. The employee may experience a number of unpleasant sensory demands associated with the client’s use of alcohol and drugs, and the lack of personal care. The employee may also be exposed to bodily fluids (blood, urine) and hazardous chemicals.

WellSpace Health is committed to the principals of equal employment. We are committed to complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws and regulations. It is the intent of WellSpace Health to maintain a work environment free of harassment, discrimination, or retaliation because of age, race, religious creed, color, national origin, ancestry, physical disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth, breastfeeding and/or related medical conditions), gender, gender identity, gender expression, sexual orientation, military or veteran status, or any other status protected by federal, state or local laws. WellSpace Health is dedicated to the fulfillment of this policy in regard to all aspects of employment, including but not limited to recruiting, hiring, placement transfer, training, promotion, rates of pay, and other compensation, termination, and all other terms, conditions, and privileges of employment.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WellSpace Health is an Equal Opportunity Employer