Service Manager
Hartford, NY · On-site
We build only products we love, provide incredible hospitality to our customers, and change the ... Job Location Trek Store New Hartford Summary As Service Manager, you'll be the operations lead for ...
Service Manager
Hartford, NY · On-site
We build only products we love, provide incredible hospitality to our customers, and change the ... Job Location Trek Store New Hartford Summary As Service Manager, you'll be the operations lead for ...
Automotive Service Manager
Rutland, VT · On-site
$100K - $150K/yr
This role involves overseeing daily operations, ensuring excellent customer service, creating growth, and managing a team of skilled advisors & technicians to maintain the highest standards of ...
Automotive Service Manager
Rutland, VT · On-site
$100K - $150K/yr
This role involves overseeing daily operations, ensuring excellent customer service, creating growth, and managing a team of skilled advisors & technicians to maintain the highest standards of ...
Automotive Service Manager
$100K - $150K/yr
This role involves overseeing daily operations, ensuring excellent customer service, creating growth, and managing a team of skilled advisors & technicians to maintain the highest standards of ...
Quick apply
Automotive Service Manager
$100K - $150K/yr
This role involves overseeing daily operations, ensuring excellent customer service, creating growth, and managing a team of skilled advisors & technicians to maintain the highest standards of ...
Automotive Service Manager
Rutland, VT · On-site
$100K - $150K/yr
This role involves overseeing daily operations, ensuring excellent customer service, creating growth, and managing a team of skilled advisors & technicians to maintain the highest standards of ...
Automotive Service Manager
Rutland, VT · On-site
$100K - $150K/yr
This role involves overseeing daily operations, ensuring excellent customer service, creating growth, and managing a team of skilled advisors & technicians to maintain the highest standards of ...
Our company is looking to add multiple customer service positions to our growing team of remote ... of management Benefits Include: * Full training provided * 100% Virtual Work from Home * Career ...
Our company is looking to add multiple customer service positions to our growing team of remote ... of management Benefits Include: * Full training provided * 100% Virtual Work from Home * Career ...
Service Manager - Rutland, VT
Rutland, VT · On-site
The Service Manager: • Must be an inspirational leader who lives VIP's mission to EARN AUTOMOTIVE CUSTOMERS FOR LIFE by setting expectations such that VIP team members deliver an exceptional ...
Service Manager - Rutland, VT
Rutland, VT · On-site
The Service Manager: • Must be an inspirational leader who lives VIP's mission to EARN AUTOMOTIVE CUSTOMERS FOR LIFE by setting expectations such that VIP team members deliver an exceptional ...
Customer Service Representative (CSR)
Middlebury, VT · On-site
$16.75 - $22.75/hr
Customer Service Representative (CSR) Customer Service Representative: The Customer Service ... Ability to take direction from management * Must be 16 years of age or older to be considered
Quick apply
Customer Service Representative (CSR)
Middlebury, VT · On-site
$16.75 - $22.75/hr
Customer Service Representative (CSR) Customer Service Representative: The Customer Service ... Ability to take direction from management * Must be 16 years of age or older to be considered
Service Manager - Rutland, VT
Rutland, VT · On-site
The Service Manager: Must be an inspirational leader who lives VIP's mission to EARN AUTOMOTIVE CUSTOMERS FOR LIFE by setting expectations such that VIP team members deliver an exceptional experience ...
Service Manager - Rutland, VT
Rutland, VT · On-site
The Service Manager: Must be an inspirational leader who lives VIP's mission to EARN AUTOMOTIVE CUSTOMERS FOR LIFE by setting expectations such that VIP team members deliver an exceptional experience ...
Service Manager II (SMII) REPORTING TO: Service Manager EMPLOYMENT CLASSIFICATION: Exempt GENERAL ... The SMII will deliver an exceptional customer experience and results through helping the team ...
Service Manager II (SMII) REPORTING TO: Service Manager EMPLOYMENT CLASSIFICATION: Exempt GENERAL ... The SMII will deliver an exceptional customer experience and results through helping the team ...
The Assistant Manager lives VIP's mission to EARN AUTOMOTIVE CUSTOMERS FOR LIFE by learning the VIP culture and management processes to help the Service Manager ensure that all customers get a ...
The Assistant Manager lives VIP's mission to EARN AUTOMOTIVE CUSTOMERS FOR LIFE by learning the VIP culture and management processes to help the Service Manager ensure that all customers get a ...
The Assistant Manager lives VIP's mission to EARN AUTOMOTIVE CUSTOMERS FOR LIFE by learning the VIP culture and management processes to help the Service Manager ensure that all customers get a ...
The Assistant Manager lives VIP's mission to EARN AUTOMOTIVE CUSTOMERS FOR LIFE by learning the VIP culture and management processes to help the Service Manager ensure that all customers get a ...
Customer Service Associate
Middlebury, VT · On-site
$15 - $20.75/hr
Checks in and prices merchandise as required or as directed by store manager or communicated by the ... Provides customer service in the photo area, including digital passport photo service, poster print ...
Customer Service Associate
Middlebury, VT · On-site
$15 - $20.75/hr
Checks in and prices merchandise as required or as directed by store manager or communicated by the ... Provides customer service in the photo area, including digital passport photo service, poster print ...
Customer Service Associate
Granville, NY · On-site
$14.75 - $20.25/hr
Checks in and prices merchandise as required or as directed by store manager or communicated by the ... Provides customer service in the photo area, including digital passport photo service, poster print ...
Customer Service Associate
Granville, NY · On-site
$14.75 - $20.25/hr
Checks in and prices merchandise as required or as directed by store manager or communicated by the ... Provides customer service in the photo area, including digital passport photo service, poster print ...
Customer Service Associate
Middlebury, VT · On-site
$15 - $20.75/hr
Checks in and prices merchandise as required or as directed by store manager or communicated by the ... Provides customer service in the photo area, including digital passport photo service, poster print ...
Customer Service Associate
Middlebury, VT · On-site
$15 - $20.75/hr
Checks in and prices merchandise as required or as directed by store manager or communicated by the ... Provides customer service in the photo area, including digital passport photo service, poster print ...
Customer Service Associate
West Rutland, VT · On-site
$15 - $20.75/hr
Checks in and prices merchandise as required or as directed by store manager or communicated by the ... Provides customer service in the photo area, including digital passport photo service, poster print ...
Customer Service Associate
West Rutland, VT · On-site
$15 - $20.75/hr
Checks in and prices merchandise as required or as directed by store manager or communicated by the ... Provides customer service in the photo area, including digital passport photo service, poster print ...
Customer Service Associate
$15 - $20.75/hr
Checks in and prices merchandise as required or as directed by store manager or communicated by the ... Provides customer service in the photo area, including digital passport photo service, poster print ...
Customer Service Associate
$15 - $20.75/hr
Checks in and prices merchandise as required or as directed by store manager or communicated by the ... Provides customer service in the photo area, including digital passport photo service, poster print ...
Service Manager II (SMII) REPORTING TO: Service Manager EMPLOYMENT CLASSIFICATION: Exempt GENERAL ... The SMII will deliver an exceptional customer experience and results through helping the team ...
Service Manager II (SMII) REPORTING TO: Service Manager EMPLOYMENT CLASSIFICATION: Exempt GENERAL ... The SMII will deliver an exceptional customer experience and results through helping the team ...
Customer Service Associate
West Rutland, VT · On-site
$16 - $18/hr
Checks in and prices merchandise as required or as directed by store manager or communicated by the ... Provides customer service in the photo area, including digital passport photo service, poster print ...
Customer Service Associate
West Rutland, VT · On-site
$16 - $18/hr
Checks in and prices merchandise as required or as directed by store manager or communicated by the ... Provides customer service in the photo area, including digital passport photo service, poster print ...
Customer Service Associate
Middlebury, VT · On-site
$16 - $18/hr
Checks in and prices merchandise as required or as directed by store manager or communicated by the ... Provides customer service in the photo area, including digital passport photo service, poster print ...
Customer Service Associate
Middlebury, VT · On-site
$16 - $18/hr
Checks in and prices merchandise as required or as directed by store manager or communicated by the ... Provides customer service in the photo area, including digital passport photo service, poster print ...
Customer Service Representative
Wood Stock, VT · On-site
$22 - $25/hr
Reporting to the Office Manager, the Customer Service Representative performs a variety of administrative and computer related responsibilities to ensure customer satisfaction, promote corporate ...
Customer Service Representative
Wood Stock, VT · On-site
$22 - $25/hr
Reporting to the Office Manager, the Customer Service Representative performs a variety of administrative and computer related responsibilities to ensure customer satisfaction, promote corporate ...
Virtual Customer Service Manager information
See Rutland, VT salary details
$25.1K - $32.2K
5% of jobs
$32.2K - $39.3K
14% of jobs
$42.1K is the 25th percentile. Wages below this are outliers.
$39.3K - $46.5K
16% of jobs
The median wage is $52.9K / yr.
$46.5K - $53.6K
17% of jobs
$53.6K - $60.7K
12% of jobs
$60.7K - $67.8K
9% of jobs
$69.4K is the 75th percentile. Wages above this are outliers.
$67.8K - $75K
11% of jobs
$75K - $82.1K
6% of jobs
$82.1K - $89.2K
5% of jobs
$89.2K - $96.3K
2% of jobs
$96.3K - $103.5K
3% of jobs
$25.1K
$59.4K
$103.5K
How much do virtual customer service manager jobs pay per year?
As of Jun 9, 2026, the average yearly pay for virtual customer service manager in Rutland, VT is $59,408.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,000.00 and $71,700.00 per year, depending on experience, location, and employer.
What does a Virtual Customer Service Manager do?
A Virtual Customer Service Manager oversees a team of customer service representatives who work remotely. Their main responsibilities include ensuring high-quality customer support, monitoring team performance, implementing service strategies, and resolving escalated customer issues. They use various digital tools to communicate with their team and analyze service metrics to improve customer satisfaction. Additionally, they are responsible for recruiting, training, and supporting their remote staff.
What are the key skills and qualifications needed to thrive as a Virtual Customer Service Manager, and why are they important?
To excel as a Virtual Customer Service Manager, you need strong leadership abilities, problem-solving skills, and prior experience in customer service management. Familiarity with CRM software, helpdesk platforms, and remote collaboration tools is typically required, along with certifications like Certified Customer Service Manager (CCSM) being advantageous. Outstanding communication, emotional intelligence, and the ability to motivate remote teams are crucial soft skills. These competencies enable effective remote team management, ensure high service quality, and foster a positive virtual work environment.
How does a Virtual Customer Service Manager effectively lead and support a remote customer service team?
A Virtual Customer Service Manager typically relies on digital communication tools and regular video meetings to lead their team, ensuring clear expectations and ongoing support. They monitor key performance metrics, provide constructive feedback, and foster team cohesion through virtual team-building activities. Managing time zones and maintaining team morale can be challenging, but successful managers utilize collaborative platforms and prioritize open communication to overcome these hurdles. Additionally, they often collaborate closely with other departments like IT and HR to resolve technical issues and facilitate training opportunities.
What is the difference between Virtual Customer Service Manager vs Virtual Customer Support Specialist?
| Aspect | Virtual Customer Service Manager | Virtual Customer Support Specialist |
|---|---|---|
| Credentials | Customer service management experience, leadership skills | Customer service or support certifications, technical knowledge |
| Work Environment | Oversees teams, manages customer service strategies | Handles customer inquiries, provides technical support |
| Employer & Industry Usage | Retail, tech, service industries with team management | Tech companies, e-commerce, service providers |
| Search & Comparison Intent | Management, leadership, team oversight | Technical support, customer assistance |
The Virtual Customer Service Manager focuses on overseeing customer service teams and strategies, requiring leadership skills and management experience. In contrast, the Virtual Customer Support Specialist handles direct customer inquiries, often with technical or product support expertise. Both roles are vital in customer service but differ in scope and responsibilities.
What are popular job titles related to Virtual Customer Service Manager jobs in Rutland, VT? For Virtual Customer Service Manager jobs in Rutland, VT, the most frequently searched job titles are:
What job categories do people searching Virtual Customer Service Manager jobs in Rutland, VT look for? The top searched job categories for Virtual Customer Service Manager jobs in Rutland, VT are:
What cities near Rutland, VT are hiring for Virtual Customer Service Manager jobs? Cities near Rutland, VT with the most Virtual Customer Service Manager job openings:
Full-time
Medical, Dental, Vision, Life, Retirement, PTO
Posted 14 days ago
Trek Bicycle rating
7.4
Based on 84 frontline employees who took The Breakroom Quiz
83rd of 713 rated retailers
Job description
A bit about us
Trek is an awesome place to work, with amazing benefits for all employees. We build only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bikes. When you're on our team, you're taken care of, encouraged to learn and grow, and given lots of opportunities to do so. Give us your best, and we'll give it right back. Sound pretty sweet? Then come join us!
Job Location
Trek Store New Hartford
Summary
Job Description
As Service Manager, you'll be the operations lead for your store's Service Center-and you'll be the one who's ultimately accountable for all decisions relating to workflow, staffing of mechanics, and KPIs to ensure every customer has the best experience.
You'll be the primary service advisor at the shop, integrating the sales and service experience, while holding your team accountable for delivering Trek's signature hospitality. That means you'll need to be a great communicator and leader who knows how to get the best out of your colleagues.
You'll train your team, engage with customers to recommend the right service at the right time, manage and control service costs, keep service orders organized, ensure a clean and efficient department and take an active lead in ensuring the right bikes are built and delivered to the sales floor and your customers. Excellent communication skills are a must, as you will manage all communication from the Service Department to customers and write more than 50% of the work orders for the shop.
This role is right for someone with high energy and a constant learning engine who can see the forest and the trees. You'll be challenged to develop your employees, find efficiencies by reviewing service reports, and anticipate your shop's needs so both the service and sales teams are set up for success.
What you'll bring to the team
Compensation Range
Hourly Rate $20.00 - $0.00
Trek Benefits
• Flexible and fun company culture
• Competitive health care
• PPO & HDHP medical plan options, Dental insurance, Vision insurance
• Flexible Spending Accounts (FSA)
• Free life insurance & optional term life insurance
• Competitive vacation package
• 401(k) with match and Employee Stock Ownership Plans (ESOP)
• 12 weeks of maternity leave with 100% pay
• Paid company holidays
• Tuition Reimbursement up to $15,000! (Undergraduate & Masters programs)
• Employee discounts on all product
• Deep partner retail discounts
We are an Equal Employment Opportunity ("EEO") Employer. Trek strictly prohibits discrimination on the basis of race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, sexual orientation, age, national origin, veteran or military status, disability, medical condition, genetic information, or any other characteristic prohibited by federal, state and/or local laws. This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff, and termination.
We are an E-Verify employer.
For more information, please click on the following links:
E-Verify Participation Poster: English / Spanish
E-Verify Right to Work Poster: English | Spanish
Trek is an awesome place to work, with amazing benefits for all employees. We build only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bikes. When you're on our team, you're taken care of, encouraged to learn and grow, and given lots of opportunities to do so. Give us your best, and we'll give it right back. Sound pretty sweet? Then come join us!
Job Location
Trek Store New Hartford
Summary
Job Description
As Service Manager, you'll be the operations lead for your store's Service Center-and you'll be the one who's ultimately accountable for all decisions relating to workflow, staffing of mechanics, and KPIs to ensure every customer has the best experience.
You'll be the primary service advisor at the shop, integrating the sales and service experience, while holding your team accountable for delivering Trek's signature hospitality. That means you'll need to be a great communicator and leader who knows how to get the best out of your colleagues.
You'll train your team, engage with customers to recommend the right service at the right time, manage and control service costs, keep service orders organized, ensure a clean and efficient department and take an active lead in ensuring the right bikes are built and delivered to the sales floor and your customers. Excellent communication skills are a must, as you will manage all communication from the Service Department to customers and write more than 50% of the work orders for the shop.
This role is right for someone with high energy and a constant learning engine who can see the forest and the trees. You'll be challenged to develop your employees, find efficiencies by reviewing service reports, and anticipate your shop's needs so both the service and sales teams are set up for success.
What you'll bring to the team
- A positive, pitch-right-in attitude and motivation to help every customer find what they need
- Fantastic hospitality-a warm, approachable manner, great listening skills, and a drive to help in any way you can-even on the toughest, busiest days
- Great leadership skills and the ability to motivate and develop future leaders
- Ability to plan effectively and stay a step ahead of your shop's needs
- 3+ years of bicycle service center experience
- A commitment to delivering the best possible experience for every customer
- An active learning engine and willingness to attend Trek Service classes in Waterloo, WI
- Proactive approach to staying up to date on industry changes and trends
Compensation Range
Hourly Rate $20.00 - $0.00
Trek Benefits
• Flexible and fun company culture
• Competitive health care
• PPO & HDHP medical plan options, Dental insurance, Vision insurance
• Flexible Spending Accounts (FSA)
• Free life insurance & optional term life insurance
• Competitive vacation package
• 401(k) with match and Employee Stock Ownership Plans (ESOP)
• 12 weeks of maternity leave with 100% pay
• Paid company holidays
• Tuition Reimbursement up to $15,000! (Undergraduate & Masters programs)
• Employee discounts on all product
• Deep partner retail discounts
We are an Equal Employment Opportunity ("EEO") Employer. Trek strictly prohibits discrimination on the basis of race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, sexual orientation, age, national origin, veteran or military status, disability, medical condition, genetic information, or any other characteristic prohibited by federal, state and/or local laws. This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff, and termination.
We are an E-Verify employer.
For more information, please click on the following links:
E-Verify Participation Poster: English / Spanish
E-Verify Right to Work Poster: English | Spanish
What Trek Bicycle employees say
Pay
Benefits
Hours and flexibility
Workplace
Get the full story on Breakroom
About Trek Bicycle
Sourced by ZipRecruiter
Industry
Sporting product manufacturing
Company size
5,001 - 10,000 Employees
Headquarters location
Waterloo, WI, US
Year founded
1976