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Virtual Customer Service Manager Jobs in Rutland, VT

United Ag & Turf, NE

Service Manager

Rutland, VT · On-site

$65K - $75K/yr

We service customers in a variety of industries such as commercial, construction, agricultural, as ... Manage service repairs and assign jobs and work areas to employees in the Service Department ...

United Ag and Turf

Service Manager

Rutland, VT · On-site

$65K - $75K/yr

We service customers in a variety of industries such as commercial, construction, agricultural, as ... Manage service repairs and assign jobs and work areas to employees in the Service Department ...

United Ag & Turf NE, LLC

Service Manager

Rutland, VT

$65K - $75K/yr

We service customers in a variety of industries such as commercial, construction, agricultural, as ... Manage service repairs and assign jobs and work areas to employees in the Service Department ...

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All JobsCustomer Service JobsVirtual Customer Service Manager JobsVirtual Customer Service Manager Jobs in Rutland, VT

Virtual Customer Service Manager information

See Rutland, VT salary details

$25.1K

$59.4K

$103.5K

How much do virtual customer service manager jobs pay per year?

As of Jun 9, 2026, the average yearly pay for virtual customer service manager in Rutland, VT is $59,408.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,000.00 and $71,700.00 per year, depending on experience, location, and employer.

What does a Virtual Customer Service Manager do?

A Virtual Customer Service Manager oversees a team of customer service representatives who work remotely. Their main responsibilities include ensuring high-quality customer support, monitoring team performance, implementing service strategies, and resolving escalated customer issues. They use various digital tools to communicate with their team and analyze service metrics to improve customer satisfaction. Additionally, they are responsible for recruiting, training, and supporting their remote staff.

What are the key skills and qualifications needed to thrive as a Virtual Customer Service Manager, and why are they important?

To excel as a Virtual Customer Service Manager, you need strong leadership abilities, problem-solving skills, and prior experience in customer service management. Familiarity with CRM software, helpdesk platforms, and remote collaboration tools is typically required, along with certifications like Certified Customer Service Manager (CCSM) being advantageous. Outstanding communication, emotional intelligence, and the ability to motivate remote teams are crucial soft skills. These competencies enable effective remote team management, ensure high service quality, and foster a positive virtual work environment.

How does a Virtual Customer Service Manager effectively lead and support a remote customer service team?

A Virtual Customer Service Manager typically relies on digital communication tools and regular video meetings to lead their team, ensuring clear expectations and ongoing support. They monitor key performance metrics, provide constructive feedback, and foster team cohesion through virtual team-building activities. Managing time zones and maintaining team morale can be challenging, but successful managers utilize collaborative platforms and prioritize open communication to overcome these hurdles. Additionally, they often collaborate closely with other departments like IT and HR to resolve technical issues and facilitate training opportunities.

What is the difference between Virtual Customer Service Manager vs Virtual Customer Support Specialist?

AspectVirtual Customer Service ManagerVirtual Customer Support Specialist
CredentialsCustomer service management experience, leadership skillsCustomer service or support certifications, technical knowledge
Work EnvironmentOversees teams, manages customer service strategiesHandles customer inquiries, provides technical support
Employer & Industry UsageRetail, tech, service industries with team managementTech companies, e-commerce, service providers
Search & Comparison IntentManagement, leadership, team oversightTechnical support, customer assistance

The Virtual Customer Service Manager focuses on overseeing customer service teams and strategies, requiring leadership skills and management experience. In contrast, the Virtual Customer Support Specialist handles direct customer inquiries, often with technical or product support expertise. Both roles are vital in customer service but differ in scope and responsibilities.

What are popular job titles related to Virtual Customer Service Manager jobs in Rutland, VT? For Virtual Customer Service Manager jobs in Rutland, VT, the most frequently searched job titles are:
What job categories do people searching Virtual Customer Service Manager jobs in Rutland, VT look for? The top searched job categories for Virtual Customer Service Manager jobs in Rutland, VT are:
What cities near Rutland, VT are hiring for Virtual Customer Service Manager jobs? Cities near Rutland, VT with the most Virtual Customer Service Manager job openings:
Virtual Customer Service Manager jobs near you

Assistant Customer Service Manager

TSG - The Sheridan Group

Wood Stock, VT • On-site

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 2 days ago

Job description

Assistant Account Manager

Sheridan.  Be part of something greater.  Your career awaits…join us!

As one of the leading print and publishing service providers in the nation, Sheridan prints everything from popular magazines and catalogs, to prestigious medical and scientific journals, and so much more. A career at Sheridan is so much more than just a job. We work hard, we have fun, and we are proud of what we do.

Job Summary:

The Assistant Account Manager works under the direction of the Account Manager II or Account Manager I to serve and interact with customers, prepare orders for production, and perform other clerical support. 

Basic Qualifications:

  • Minimum high school diploma or GED along with some customer service experience.
  • Excellent verbal and written communication skills.  
  • Excellent organizational skills and attention to detail. 
  • Strong analytical and problem-solving skills. 
  • Ability to act with integrity, professionalism, and confidentiality. 
  • Must possess a capacity and willingness to learn a variety of computer software applications including, but not limited to, order entry and job ticket systems.
  • Proficient with Microsoft Office Suite or related software. 

Schedule is Monday – Friday, 8:30 AM to 5:00 PM – 40 hours/week

  • Overtime pays time and a half after 40 hours per week
  • Eligible for $1,000 hiring bonus after 12 weeks! 

 

What’s in It for You?

  • On-the-job training programs through Sheridan Academy.
  • Career advancement with an employer who supports your development.
  • Tuition reimbursement for approved coursework.
  • A best-workplace culture that fosters life-long friendships and encourages fun.
  • A successful and growing industry-leading company.
  • An employee referral program that pays you money.
  • A variety of shift and schedule options.
  • Paid vacation & holidays.
  • Competitive compensation.
  • Medical (PPO and HSA Plans), Dental, Vision.
  • Teladoc – convenient no- or low-cost medical services.
  • Confidential and free EAP program for wellness and mental health.
  • Company-paid basic life, AD&D, and short-term disability insurance.
  • 401(k) retirement plan with company match.
  • A safe, values-based company that acts with integrity and respect for all.

CJK Group is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. 

If you need assistance or a reasonable accommodation to apply for employment, please contact the location HR Manager at 603-653-7314 or michael.draper@sheridan.com.

#SNH24

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