The Cyber System Administrator supports the Distributed Mission Operations Center (DMOC ... Virtual-Constructive training for Air Force, Joint, and Coalition warfighters. You will work ...
The Cyber System Administrator supports the Distributed Mission Operations Center (DMOC ... Virtual-Constructive training for Air Force, Joint, and Coalition warfighters. You will work ...
... Center - Infrastructure Development and Engineering (DMOC-IDE) team at Kirtland AFB in Albuquerque ... Virtual-Constructive (LVC) Distributed Mission Operations (DMO). The System Administrator will ...
... Center - Infrastructure Development and Engineering (DMOC-IDE) team at Kirtland AFB in Albuquerque ... Virtual-Constructive (LVC) Distributed Mission Operations (DMO). The System Administrator will ...
Virtual Call Center information
See Rio Rancho, NM salary details
$5 - $6.37
0% of jobs
$6.37 - $7.73
0% of jobs
$7.73 - $9.10
16% of jobs
$9.60 is the 25th percentile. Wages below this are outliers.
$9.10 - $10.46
24% of jobs
$10.46 - $11.83
0% of jobs
$11.83 - $13.19
5% of jobs
The median wage is $13.97 / hr.
$13.19 - $14.56
7% of jobs
$15.59 is the 75th percentile. Wages above this are outliers.
$14.56 - $15.92
29% of jobs
$15.92 - $17.29
12% of jobs
$17.29 - $18.65
3% of jobs
$18.65 - $20.02
3% of jobs
$5
$13
$20
How much do virtual call center jobs pay per hour?
As of Jun 8, 2026, the average hourly pay for virtual call center in Rio Rancho, NM is $13.31, according to ZipRecruiter salary data. Most workers in this role earn between $9.09 and $15.48 per hour, depending on experience, location, and employer.
What is a virtual call center?
A virtual call center is a customer service operation where agents work remotely rather than from a centralized physical location. These agents use internet-based software to handle inbound and outbound calls, as well as other customer interactions like emails or chats. Virtual call centers allow companies to employ staff from different locations, often improving flexibility and reducing overhead costs. They are commonly used in industries such as telecommunications, retail, and technical support.
What is the difference between Virtual Call Center vs Customer Service Representative?
| Aspect | Virtual Call Center | Customer Service Representative |
|---|---|---|
| Credentials | High school diploma or equivalent; sometimes training certifications | High school diploma or equivalent; customer service training often provided |
| Work Environment | Remote, home-based or virtual office setting | Typically office-based or remote, depending on employer |
| Industry Usage | Common in call centers, customer support, sales | Customer support, sales, technical support roles |
| Job Functions | Handling inbound/outbound calls, support, sales | Assisting customers, resolving issues, providing product info |
The Virtual Call Center and Customer Service Representative roles often overlap, especially in customer support functions. The main difference is that a Virtual Call Center refers to the entire remote operation or platform, while a Customer Service Representative is an individual role within that environment. Both roles require similar skills and credentials, but the Virtual Call Center emphasizes the remote, often technology-driven setup.
What Are Virtual Call Center Jobs?
Virtual call center jobs focus on providing phone service in a variety of fields. While many people associate them with telemarketing and customer service, companies also use virtual call centers for things like setting appointments. In this role, you may help manage inbound and outbound calls, coordinate with other employees to find solutions to customer issues, and provide additional assistance or answer customer questions as needed. Many virtual call centers focus on a specific field. For example, a company may provide financial services or remote healthcare through a virtual call center. Virtual call centers frequently allow you to work from home.
What are the key skills and qualifications needed to thrive as a Virtual Call Center Representative, and why are they important?
To thrive as a Virtual Call Center Representative, you need excellent verbal communication, active listening, problem-solving skills, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer applications is essential for daily operations. Patience, professionalism, and adaptability help representatives handle diverse customer needs and high-pressure situations. These skills are crucial for delivering effective customer support, resolving issues efficiently, and maintaining a positive brand reputation remotely.
What are some common challenges faced by employees in a virtual call center, and how can they be managed?
One common challenge in a virtual call center is staying focused and motivated while working remotely, often in a home environment with potential distractions. Additionally, communicating effectively with team members and supervisors can be more difficult without face-to-face interaction. To manage these challenges, it's helpful to establish a dedicated, quiet workspace, use reliable communication tools, and participate in regular team meetings. Many companies also offer training and support resources to help employees remain connected and productive.
More about Virtual Call Center jobs
What are the most commonly searched types of Call Center jobs in Rio Rancho, NM? The most popular types of Call Center jobs in Rio Rancho, NM are:
What are popular job titles related to Virtual Call Center jobs in Rio Rancho, NM? For Virtual Call Center jobs in Rio Rancho, NM, the most frequently searched job titles are:
What job categories do people searching Virtual Call Center jobs in Rio Rancho, NM look for? The top searched job categories for Virtual Call Center jobs in Rio Rancho, NM are:
What cities near Rio Rancho, NM are hiring for Virtual Call Center jobs? Cities near Rio Rancho, NM with the most Virtual Call Center job openings:
Other
Medical, Dental, Vision, Life, Retirement, PTO
Posted 3 days ago
Job description
Position Description & Qualifications We are seeking a Cyber Systems Administrator to support the 705th CTS Distributed Mission Operations Center Infrastructure Development and Engineering (DMOC-IDE) team at Kirtland Air Force Base in Albuquerque, New Mexico. The Cyber System Administrator supports the Distributed Mission Operations Center (DMOC) Battlespace by operating and maintaining mission-critical systems that power Live-Virtual-Constructive training for Air Force, Joint, and Coalition warfighters. You will work closely with network, software, cybersecurity, and simulation system teams to maintain a secure, resilient, high-fidelity training environment for the warfighter. An Active secret security clearance is required prior to starting. Helpdesk & User Support * Troubleshoot and provide support for NIPR/SIPR users, resolving hardware, software, account, and connectivity issues.
* Troubleshoot and resolve incidents, escalate complex issues as needed, and track all actions through ticketing systems.
* Assist users with system access, permissions, file shares, and account issues in classified and unclassified environments.
System Administration * Install, configure, and maintain Windows workstations.
* Account Administration (accounts, group membership, permissions).
* Install and support peripherals, desktop systems, and VTC equipment.
Security, Patching & Compliance * Apply patches, updates, and security configurations in accordance with DoD and AF cybersecurity policies.
* Support vulnerability remediation efforts using tools such as ACAS/Nessus (scan review and basic remediation).
Network & Operations Support * Support LAN/WAN connectivity troubleshooting and assist network teams with issue isolation.
* Monitor and resolve system and network performance issues.
Documentation & Process * Maintain accurate system documentation, configurations, and troubleshooting procedures.
* Record incidents, resolutions, and system changes for audit and tracking purposes.
To be successful in this role, you will have: * Active DoD Secret clearance (or higher) with ability to access SIPRNet.
* Bachelor's degree and 2 years of experience
* OR a HS Diploma/GED and 4 years of related system administration/helpdesk experience
* Experience providing Tier 2 helpdesk/system administration support in Windows environments.
* Basic administration experience with Windows Server, Active Directory, and user account management.
* Familiarity with NIPR/SIPR environments and classified system handling procedures.
* Understanding of patching, system hardening, and basic cybersecurity practices.
* DoD 8570/8140 IAT Level II certification (e.g., Security+ CE).
Additional desired skills and experience: * Experience in DoD or Air Force environments supporting mission systems.
* Familiarity with ACAS/Nessus, STIGs, and vulnerability remediation processes.
* Experience with Linux system administration (RHEL).
* Scripting experience (PowerShell or Bash) for basic automation.
* Strong customer service and communication skills.
* Experience supporting classified environments and exercise operations.
Company Overview Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco's 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters. To review Serco benefits please visit: https://careers.serco-na.com/us/en/what-we-offer . If you require an accommodation with the application process please email: or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email. Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice. Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email . Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. Pay Transparency Our Total Rewards package includes competitive pay, performance-based incentives, and benefits that promote well-being and work-life balance-so you can thrive both professionally and personally. Eligible employees also gain access to a wide range of benefits from comprehensive health coverage and health savings accounts to retirement plans, life and disability insurance, and time-off programs that support work-life balance. Program availability may vary based on factors such as contract type, location, hire date, and applicable collective bargaining agreements. Salary range: The range for this position can be found at the top of this posting. This range is provided as a general guideline and represents a good faith estimate across all experience levels. Actual base salary will be determined by a variety of factors, including but not limited to, the scope of the role, relevant experience, job-related knowledge, education and training, key skills, and geographic market considerations. For roles available in multiple states, the range may vary to reflect differences in local labor markets. In addition to base salary, eligible positions may include other forms of compensation such as annual bonuses or long-term incentive opportunities. Benefits - Comprehensible benefits for full-time employees (part-time employees receive a limited package tailored to their role): * Medical, dental, and vision insurance * Robust vacation and sick leave benefits, and flexible work arrangements where permitted by role or contract * 401(k) plan that includes employer matching funds * Tuition reimbursement program * Life insurance and disability coverage * Optional coverages that can be purchased, including pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection * Birth, adoption, parental leave benefits * Employee Assistance Plan To review all Serco benefits please visit: https://careers.serco-na.com/us/en/about-us . Serco complies with all applicable state and local leave laws, including providing time off under the Colorado Healthy Families and Workplaces Act for eligible Colorado residents, in alignment with our policies and benefit plans. The application window for this position is for no more than 60 days. We encourage candidates to apply promptly after the posting date, as the position may close earlier if filled or if the application volume exceeds expectations. Please submit applications exclusively through Serco's external (or internal) career site. If an applicant has any concerns with job posting compliance, please send an email to: .
* Troubleshoot and resolve incidents, escalate complex issues as needed, and track all actions through ticketing systems.
* Assist users with system access, permissions, file shares, and account issues in classified and unclassified environments.
System Administration * Install, configure, and maintain Windows workstations.
* Account Administration (accounts, group membership, permissions).
* Install and support peripherals, desktop systems, and VTC equipment.
Security, Patching & Compliance * Apply patches, updates, and security configurations in accordance with DoD and AF cybersecurity policies.
* Support vulnerability remediation efforts using tools such as ACAS/Nessus (scan review and basic remediation).
Network & Operations Support * Support LAN/WAN connectivity troubleshooting and assist network teams with issue isolation.
* Monitor and resolve system and network performance issues.
Documentation & Process * Maintain accurate system documentation, configurations, and troubleshooting procedures.
* Record incidents, resolutions, and system changes for audit and tracking purposes.
To be successful in this role, you will have: * Active DoD Secret clearance (or higher) with ability to access SIPRNet.
* Bachelor's degree and 2 years of experience
* OR a HS Diploma/GED and 4 years of related system administration/helpdesk experience
* Experience providing Tier 2 helpdesk/system administration support in Windows environments.
* Basic administration experience with Windows Server, Active Directory, and user account management.
* Familiarity with NIPR/SIPR environments and classified system handling procedures.
* Understanding of patching, system hardening, and basic cybersecurity practices.
* DoD 8570/8140 IAT Level II certification (e.g., Security+ CE).
Additional desired skills and experience: * Experience in DoD or Air Force environments supporting mission systems.
* Familiarity with ACAS/Nessus, STIGs, and vulnerability remediation processes.
* Experience with Linux system administration (RHEL).
* Scripting experience (PowerShell or Bash) for basic automation.
* Strong customer service and communication skills.
* Experience supporting classified environments and exercise operations.
Company Overview Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco's 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters. To review Serco benefits please visit: https://careers.serco-na.com/us/en/what-we-offer . If you require an accommodation with the application process please email: or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email. Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice. Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email . Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. Pay Transparency Our Total Rewards package includes competitive pay, performance-based incentives, and benefits that promote well-being and work-life balance-so you can thrive both professionally and personally. Eligible employees also gain access to a wide range of benefits from comprehensive health coverage and health savings accounts to retirement plans, life and disability insurance, and time-off programs that support work-life balance. Program availability may vary based on factors such as contract type, location, hire date, and applicable collective bargaining agreements. Salary range: The range for this position can be found at the top of this posting. This range is provided as a general guideline and represents a good faith estimate across all experience levels. Actual base salary will be determined by a variety of factors, including but not limited to, the scope of the role, relevant experience, job-related knowledge, education and training, key skills, and geographic market considerations. For roles available in multiple states, the range may vary to reflect differences in local labor markets. In addition to base salary, eligible positions may include other forms of compensation such as annual bonuses or long-term incentive opportunities. Benefits - Comprehensible benefits for full-time employees (part-time employees receive a limited package tailored to their role): * Medical, dental, and vision insurance * Robust vacation and sick leave benefits, and flexible work arrangements where permitted by role or contract * 401(k) plan that includes employer matching funds * Tuition reimbursement program * Life insurance and disability coverage * Optional coverages that can be purchased, including pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection * Birth, adoption, parental leave benefits * Employee Assistance Plan To review all Serco benefits please visit: https://careers.serco-na.com/us/en/about-us . Serco complies with all applicable state and local leave laws, including providing time off under the Colorado Healthy Families and Workplaces Act for eligible Colorado residents, in alignment with our policies and benefit plans. The application window for this position is for no more than 60 days. We encourage candidates to apply promptly after the posting date, as the position may close earlier if filled or if the application volume exceeds expectations. Please submit applications exclusively through Serco's external (or internal) career site. If an applicant has any concerns with job posting compliance, please send an email to: .