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About Thompson DallasThompson Dallas is a luxury lifestyle hotel in the heart of Downtown Dallas, known for exceptional service, sophisticated design, and memorable guest experiences. At Thompson, we believe every detail matters, and our colleagues play a vital role in bringing our brand to life.
Position SummaryThe Housekeeping Supervisor supports the daily operations of the Housekeeping department by leading and developing housekeeping colleagues, inspecting guest rooms and public areas, and ensuring cleanliness and presentation standards are consistently achieved. This role plays a key part in delivering the luxury hospitality experience expected at Thompson Dallas through quality assurance, team leadership, and exceptional guest service.
Responsibilities- Supervise and support Room Attendants and Housepersons throughout the shift.
- Inspect guest rooms, suites, and public areas to ensure compliance with Hyatt and Thompson brand standards.
- Ensure rooms are guest-ready and address any deficiencies prior to guest arrival.
- Monitor room status, prioritize assignments, and communicate updates with the Front Office and other departments.
- Provide coaching, training, and feedback to housekeeping colleagues to support performance and development.
- Respond to guest requests and resolve service concerns in a professional and timely manner.
- Report maintenance concerns, safety hazards, and cleanliness issues to the appropriate departments.
- Maintain inventory levels of linens, guest supplies, and cleaning products.
- Assist with scheduling priorities, special projects, deep cleaning initiatives, and department goals.
- Support a safe, organized, and efficient work environment.
- Follow all hotel safety, sanitation, and security procedures.
- Perform other duties as assigned to support the operation and guest experience.
Benefits- Free meals during shifts
- Free onsite parking
- Complimentary and discounted Hyatt hotel stays worldwide
- Medical, Dental, and Vision Insurance (eligible colleagues)
- Retirement Savings Plan
- Paid Time Off
- Career growth opportunities with Hyatt Hotels & Resorts
Hyatt Values: Empathy | Wellbeing | Respect | Integrity | Experimentation | Inclusion