Temporary Online Worksheet Making Jobs (NOW HIRING)

Description NATURE OF WORK This classification involves clerical and transactional work related to beginning, maintaining, and closing customer accounts for City services. An employee in this position, depending on assigned area, answers inquiries; furnishes information; opens/closes accounts; refers work orders for repairs; transfers accounts; responds to complaints; and handles non-cash payments. This position also depending on assigned department: notifies customers on services disconnections for garbage, gas, water, and/or sewer services; provides information on member services and classes; and maintains related records.

NOTE: This is a temporary position for the duration of the City's Automated Meter Infrastructure (AMI) project. The Schedule for this position will vary based on operational necessity. Examples of Duties ESSENTIAL JOB FUNCTIONS Receives and services customers, depending on assignment, making applications for memberships or for water or gas service connections; explains needed deposits for new residents or commercial users; explains procedure involving transfer of accounts from one location to another and the need for new deposits; and issues receipts for customers when necessary.

Opens and closes, depending on assignment, membership or utility accounts on-line in utility billing system; enters complete customer information and appropriate documentation. Receives requests to disconnect water and gas service and explains appropriate procedure in disconnecting or holding service for new party moving in; enters appropriate service orders to field crews using on-line service order system. Receives reports of damaged gas or water meters; issues repair service orders to field crews.

Receives reports of low water pressure or water quality problems; refers to the Utility Department. Receives reports of water or gas leaks; dispatches report to department for service. Enters field service orders into on-line service order system to accommodate needs and requests of customers, the public, or other City personnel.

Processes mails; posts information including payment information into system; and balances payments and deposit receipts for review/posting. Reviews final utility account billing and processes appropriate adjustments to ensure accurate final billing; processes returned customer checks. Receives, researches, and completes lien inquiries.

Makes courtesy telephone calls to members/utility customers prior to disconnections; assists customers with questions relating to non-payment service disconnections. Staffs and operates the City's main switchboard in relief of regularly scheduled clerk. Organizes and maintains miscellaneous files, including service orders, adjustments, new customer paperwork, and final account paperwork.

Refers unresolved issues to supervisor. Translates information to/from Spanish as needed. Performs related work as required.

Requirements EDUCATION Graduation from an accredited high school/vocational school or G.E.D. equivalency including or supplemented by courses in business practices preferred EXPERIENCE Basic professional experience in customer service and related clerical work within a computerized environment desired. PHYSICAL REQUIREMENTS Must have the use of sensory skills in order to effectively communicate and interact with other employees and the public through the use of the telephone and personal contact Physical capability to effectively use and operate various items of office related equipment, such as, but not limited to, word processor, calculator, copier, and fax machine No significant, moving, climbing, carrying, bending, kneeling, crawling, reaching, handling, sitting, standing, pushing, and pulling is required

May be required to stand and/or sit for prolonged periods of time Ability to perform minimal lifting, not to exceed 20 pounds of force, which may be required on a limited basis Supplemental Information KNOWLEDGE, SKILLS, AND ABILITIES Knowledge of rules and regulations pertaining to customer service. Knowledge of City credit procedures, billing practices, and charges for service. Knowledge of department procedures in the receipt and recording of non-cash payment and deposit transactions.

Knowledge of business English, spelling, and arithmetic. Knowledge of office practices, procedures, and equipment. Knowledge of principles and practices of effective public relations.

Knowledge of principles and methods of record maintenance. Skill in utilizing general computer functions and software including Word and Excel. Ability to deal effectively with customers via telephone and visitor contacts.

Ability to maintain clerical records according to department requirements. Ability to perform repetitive non-cash payment transactions accurately and with speed. Ability to make rapid and accurate arithmetic computations.

Ability to communicate effectively and persuasively, both verbally and in writing. Ability to establish and maintain effective working relationships with City officials, other City departments, fellow employees, supervisors, outside agencies, and the general public. Ability to deal with competing priorities and varied responsibilities.

Ability to work efficiently and effectively to develop win-win solutions. Ability to read and speak Spanish.