ZipRecruiter

Log In

1

Support Services Group Jobs (NOW HIRING)

Herc Rentals

Support Services Specialist

Phoenix, AZ · On-site

$23 - $25/hr

Support Services Specialist Phoenix, AZ, USA, 85040 | Colorado Springs, CO, USA, 80918 | Denver, CO ... Group Legal Plan Critical Illness Insurance Accident Insurance Herc does not discriminate in ...

Herc Rentals

Support Services Specialist

Seattle, WA · On-site

$23 - $25/hr

Support Services Specialist Portland, OR, USA, 97211 | Seattle, WA, USA, 98134 Posting Start Date ... Group Legal Plan Critical Illness Insurance Accident Insurance Herc does not discriminate in ...

Compass Group

SUPPORT SERVICES-UTILITY

Katy, TX · On-site

$13 - $15.50/hr

* We are hiring immediately for a full time SUPPORT SERVICES-UTILITY position. * Location : Canteen ... Group. Message frequency varies. Message and data rates may apply. Text STOP to opt out or HELP for ...

Compass Group

SUPPORT SERVICES-UTILITY

Lafayette, LA · On-site

$19 - $25.75/hr

* We are hiring immediately for full time SUPPORT SERVICES-UTILITY positions. * Location: Offshore ... Achieving leadership in the foodservice industry Compass Group is an equal opportunity employer. At ...

Compass Group

SUPPORT SERVICES-UTILITY

Devens, MA · On-site

$19/hr

* We are hiring immediately for a full time SUPPORT SERVICES - UTILITY position. * Location : CFS ... Group. Message frequency varies. Message and data rates may apply. Text STOP to opt out or HELP for ...

Compass Group

SUPPORT SERVICES-UTILITY

Kansas City, MO · On-site

$21.50/hr

* We are hiring immediately for part time SUPPORT SERVICES-UTILITY positions. * Location : Children ... Compass Group is an equal opportunity employer. At Compass, we are committed to treating all ...

Compass Group

SUPPORT SERVICES UTILITY LEAD

Las Vegas, NV · On-site

$22.60/hr

* We are hiring immediately for a full time SUPPORT SERVICES UTILITY LEAD position. * Location : Zoox ... Group. Message frequency varies. Message and data rates may apply. Text STOP to opt out or HELP for ...

Compass Group

UTILITY SUPPORT SERVICES

Kansas City, MO · On-site

$18.50/hr

* We are hiring immediately for full time UTILITY SUPPORT SERVICES positions. * Location : Children ... Compass Group is an equal opportunity employer. At Compass, we are committed to treating all ...

next page

Showing results 1-20

All JobsSupport Services Group Jobs

Support Services Group information

See salary details

$11

$18

$26

How much do support services group jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for support services group in the United States is $18.59, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.43 per hour, depending on experience, location, and employer.

What are some typical challenges faced by employees in a Support Services Group, and how are they usually addressed?

Employees in a Support Services Group often encounter challenges such as managing high volumes of customer inquiries, adapting to rapidly changing technology, and maintaining consistent communication across teams. These challenges are typically addressed through regular training sessions, knowledge-sharing platforms, and collaboration tools that keep everyone informed and connected. Additionally, supportive management and clear escalation procedures help team members resolve complex issues efficiently, fostering a positive and productive work environment.

What are the key skills and qualifications needed to thrive as a Support Services Group team member, and why are they important?

To thrive as a Support Services Group team member, you need strong customer service, problem-solving abilities, and effective communication skills, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and productivity tools like Microsoft Office is typically required. Patience, adaptability, and teamwork are essential soft skills for handling customer inquiries and collaborating with colleagues. These skills ensure timely issue resolution, customer satisfaction, and smooth internal operations in a fast-paced service environment.

What is Support Services Group?

Support Services Group is a company that provides outsourced customer support and business process services to other organizations. They offer solutions like customer service, technical support, sales assistance, and back-office functions across various industries. Their services help businesses improve customer satisfaction and operational efficiency by leveraging trained agents and advanced technology. Support Services Group operates globally and tailors its offerings to meet specific client needs.

What is the difference between Support Services Group vs Customer Support Specialist?

AspectSupport Services GroupCustomer Support Specialist
CredentialsVaries; often includes certifications in customer service or technical supportTypically requires high school diploma; certifications like CompTIA or customer service training are common
Work EnvironmentCall centers, technical support centers, or client service officesCall centers, retail, or online support platforms
Industry UsageUsed across multiple industries including tech, healthcare, and financePrimarily in retail, tech, and service industries
Common Search/ComparisonSupport Services Group vs Customer Support Specialist

The Support Services Group typically refers to a team or department providing comprehensive support across various functions, often involving multiple specialists. A Customer Support Specialist is an individual role focused on assisting customers directly. While both roles involve customer interaction, the Support Services Group encompasses a broader team providing diverse support services, whereas the Customer Support Specialist is a specific position within that group.

More about Support Services Group jobs
What cities are hiring for Support Services Group jobs? Cities with the most Support Services Group job openings:
What states have the most Support Services Group jobs? States with the most job openings for Support Services Group jobs include:
What job categories do people searching Support Services Group jobs look for? The top searched job categories for Support Services Group jobs are:
Support Services Group jobs near you
Infographic showing various Support Services Group job openings in the United States as of May 2026, with employment types broken down into 33% Full Time, and 67% Part Time. Highlights an 100% In-person job distribution, with an average salary of $38,671 per year, or $18.6 per hour.
Support Services Specialist

Support Services Specialist

Herc Rentals

Phoenix, AZ • On-site

$23 - $25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 4 days ago

Herc Rentals rating

7.7

Company rating: 7.7 out of 10

Based on 113 frontline employees who took The Breakroom Quiz

72nd of 140 rated vehicle equipment hire

Job description

Job Title: Support Services Specialist
Phoenix, AZ, USA, 85040
| Colorado Springs, CO, USA, 80918
| Denver, CO, USA, 80216
Posting Start Date: 6/3/26
If you are currently an employee of Herc Rentals, please apply using this link: Herc Employee Career Portal
Founded in 1965, Herc Rentals is one of the leading equipment rental suppliers in North America with 2025 total revenues reaching approximately $4.4 billion. Herc Rentals' parent company, known as Herc Holdings Inc., listed on the New York Stock Exchange on July 1, 2016, under the symbol "HRI." Herc Rentals serves customers through approximately 609 locations and has about 9,700 employees in North America as of March 31, 2026.
Job Purpose
The multifaceted Support Services Specialist is an essential part of providing a positive experience for our customers, both external and internal. Your day will consist of a wide variety of interactions never leaving you bored with mundane tasks. You will be answering incoming calls throughout the day as well as after normal business hours to assist customers with urgent rental requests and emergency service calls, assessing their need and processing accordingly. Our customers will rely on your expertise, to process their requests quickly and efficiently. You will be processing requests to create, add or change users and their profile, for our web-based tool as well. The Support Services Specialist may also assist in other projects and tasks as identified by management.
  • Must be flexible to work weekends, nights, and holidays

What you will do...
  • Answer incoming calls quickly and efficiently; assessing the call to determine if immediate escalation is required
  • Coordinate and process all inbound requests consistently, in a timely manner
  • Identify and communicate escalation issues per established escalation policy
  • Place orders when needed in RentalMan
  • Accurately document all customer interactions according to established procedures in Herc CRM Salesforce
  • Maintain established individual Key Performance Indicators regarding response time, ready time, quality etc.
  • Initiate the required amount of daily outbound survey calls
  • Provide support for both internal and external ProControl requests
  • Adhere to the rotating schedule and the attendance policy
  • Learn and follow all company procedures and protocols

Requirements
  • High School Diploma or GED Equivalent
  • Basic knowledge of Microsoft Word and Excel programs
  • 1 year of Customer Service/Support experience

Skills
  • Ability to communicate effectively and efficiently
  • Dependability
  • Professional Telephone Etiquette
  • Strong Sense of Urgency and Customer Focus
  • Organizational and Time Management Skills
  • Ability to work with minimal supervision and think logically & constructively
  • Creative Problem Solver
  • Detail Oriented
  • Understanding KPI expectations

Req #: 69543
Pay Range: $23.00 - $25.00 per hour
Please be advised that the actual salary offered for any position is subject to the company's sole discretion and may be influenced by various factors, including but not limited to the candidate's qualifications, experience, location, and overall fit for the role.
Herc Rentals values its employees and provides excellent compensation and benefits packages which are not limited to the following.
Keeping you healthy
Medical, Dental, and Vision Coverage
Life and disability insurance
Flex spending and health savings accounts
Virtual Health Visits
24 Hour Nurse Line
Healthy Pregnancy Program
Tobacco Cessation Program
Weight Loss Program
Building Your Financial Future
401(k) plan with company match
Employee Stock Purchase Program
Life & Work Harmony
Paid Time Off (Holidays, Vacations, Sick Days)
Paid parental leave.
Military leave & support for those in the National Guard and Reserves
Employee Assistance Program (EAP)
Adoption Assistance Reimbursement Program
Tuition Reimbursement Program
Auto & Home Insurance Discounts
Protecting You & Your Family
Company Paid Life Insurance
Supplemental Life Insurance
Accidental Death & Dismemberment Insurance
Company Paid Disability Insurance
Supplemental Disability Insurance
Group Legal Plan
Critical Illness Insurance
Accident Insurance
Herc does not discriminate in employment based on the basis of race, creed, color, religion, sex, age, disability, national origin, marital status, sexual orientation, citizenship status, political affiliation, parental status, military service, or other non-merit factors.

What Herc Rentals employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply