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Support Services Group

Trainer

Waco, TX · On-site

Support Services Group is looking for a highly energetic and collaborative Trainer . The Trainer is responsible for increasing employee engagement by teaching new skills and knowledge to our new ...

Support Services Group

Trainer

Waco, TX · On-site

Support Services Group is looking for a highly energetic and collaborative Trainer . The Trainer is responsible for increasing employee engagement by teaching new skills and knowledge to our new ...

Citigroup, Inc.

Workflow Services Group Manager

O Fallon, MO · On-site

$134K - $202K/yr

The Workflow Services Group Manager is a senior management level position responsible for managing ... Disputes and servicing, including production support management for Operations * People management ...

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How much do support services group jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for support services group in the United States is $18.59, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.43 per hour, depending on experience, location, and employer.

What are some typical challenges faced by employees in a Support Services Group, and how are they usually addressed?

Employees in a Support Services Group often encounter challenges such as managing high volumes of customer inquiries, adapting to rapidly changing technology, and maintaining consistent communication across teams. These challenges are typically addressed through regular training sessions, knowledge-sharing platforms, and collaboration tools that keep everyone informed and connected. Additionally, supportive management and clear escalation procedures help team members resolve complex issues efficiently, fostering a positive and productive work environment.

What are the key skills and qualifications needed to thrive as a Support Services Group team member, and why are they important?

To thrive as a Support Services Group team member, you need strong customer service, problem-solving abilities, and effective communication skills, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and productivity tools like Microsoft Office is typically required. Patience, adaptability, and teamwork are essential soft skills for handling customer inquiries and collaborating with colleagues. These skills ensure timely issue resolution, customer satisfaction, and smooth internal operations in a fast-paced service environment.

What is Support Services Group?

Support Services Group is a company that provides outsourced customer support and business process services to other organizations. They offer solutions like customer service, technical support, sales assistance, and back-office functions across various industries. Their services help businesses improve customer satisfaction and operational efficiency by leveraging trained agents and advanced technology. Support Services Group operates globally and tailors its offerings to meet specific client needs.

What is the difference between Support Services Group vs Customer Support Specialist?

AspectSupport Services GroupCustomer Support Specialist
CredentialsVaries; often includes certifications in customer service or technical supportTypically requires high school diploma; certifications like CompTIA or customer service training are common
Work EnvironmentCall centers, technical support centers, or client service officesCall centers, retail, or online support platforms
Industry UsageUsed across multiple industries including tech, healthcare, and financePrimarily in retail, tech, and service industries
Common Search/ComparisonSupport Services Group vs Customer Support Specialist

The Support Services Group typically refers to a team or department providing comprehensive support across various functions, often involving multiple specialists. A Customer Support Specialist is an individual role focused on assisting customers directly. While both roles involve customer interaction, the Support Services Group encompasses a broader team providing diverse support services, whereas the Customer Support Specialist is a specific position within that group.

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What states have the most Support Services Group jobs? States with the most job openings for Support Services Group jobs include:
What job categories do people searching Support Services Group jobs look for? The top searched job categories for Support Services Group jobs are:
Support Services Group jobs near you
Infographic showing various Support Services Group job openings in the United States as of May 2026, with employment types broken down into 33% Full Time, and 67% Part Time. Highlights an 100% In-person job distribution, with an average salary of $38,671 per year, or $18.6 per hour.

Support Services Specialist

AHU Technologies, Inc.

Washington, DC • On-site

$18/hr

Full-time

Posted 25 days ago

Job description

Replies within 24 hours
Job Description:
Short Description:
Support Services Specialist
Complete Description:
• The position is located in the Support Services Group within the Clients Office and is under the supervision of the Chief, Support Services.
• Provides services for special events, e.g., set-up of facilities, furniture and equipment, ensuring that equipment, materials and timing needs of the event sponsors and other customers are met.
• Participates in the movement/arrangement of furniture and equipment. Coordinate with appropriate staff to facilitate moves, e.g., arrange appointments, plans for materials needed to perform job, review plans and requirements prior to carrying out assignments.
• Arranges for and participates in relocation of staff and equipment as well as construction/renovation of workspaces. Monitors tasks performed by contractors based on specifications from manager. Assures that the manager is kept apprised of the status of the project. Such matters could include painting, installing, repairing, carpeting and arranging furniture and accessories.
• Works with Support Services Chief to affect the timely disposition or archival of aged records of various media.
• Processes agency mail and special packages, including receipt, routing, metering/postage, dispatch and control of packages, mail and all other forms of written or printed communications. Provides reports periodically or as requested.
• Arranges for such services as printing, publication, procurement, in-house reproduction services, distribution and maintenance of stock levels. Periodically reviews stock, purges and disposes of items no longer in use, e.g., organizational forms, periodicals and publications.
• Stays abreast of state-of-the-art developments, trends and outlooks in the field.
• Performs other related duties as assigned.
Other Significant facts:
• Ability to work nights and weekends as needed to support the sales goals of the DC Lottery.
• Ability to lift at least 50 pounds.
Work experience:
• Minimum of 1-year experience working in logistics, mail handling and/or event planning.
Skills:
• High school diploma or GED. Required
• Experience working in logistics, mail handling and/or event planning. Required 1 Year
• Ability to work nights and weekends as needed to support the sales goals of the DC Lottery.
Required
• Ability to lift at least 50 pounds. Required
Compensation: $18.00 - $190.00 per hour
About Us
AHU Technologies INCis an IT consulting and permanent staffing firm that meets and exceeds the evolving IT service needs of leading corporations within the United States. We have been providing IT solutions to customers from different industry sectors, helping them control costs and release internal resources to focus on strategic issues.
AHU Technologies INC was co-founded by visionary young techno-commercial entrepreneurs who remain as our principal consultants. Maintaining working relationships with a cadre of other highly skilled independent consultants, we have a growing number of resources available for development projects. We are currently working on Various projects such as media entertainment, ERP Solutions, data warehousing, Web Applications, Telecommunications and medical to our clients all over the world.

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